B. Roob

I recently rented a textbook from this company and it was a total nightmare. The book came all beat up and worn, but since it was a rental, I wasn't too fussed about it. I didn't even end up using the book and left it in the box when I returned the rest of my rentals. I double-checked by calling them to make sure they got the package and they assured me I wouldn't be charged. But lo and behold, a month later, I see a charge of over $200 on my account for the book. They claim it was damaged beyond repair, showing me pictures of the spine basically torn off, which definitely wasn't how I sent it back. When I tried to argue my case, they just brushed me off and said they could do whatever they wanted without needing any proof from my side.

I bought a jumpsuit from an online store recently, but the size wasn't right according to the measurements on the website. I contacted customer service to ask for a smaller size, but they were not very helpful. I even said I would pay for the extra shipping, but they still said no. I was really disappointed and frustrated by the lack of flexibility and refusal to help with a simple exchange.