A. Ortiz

I bought this treadmill/standing desk online, and they charged me right away, even though it wasn't in stock. When the package arrived, it only had the desk part, no legs or screws. Plus, I'm still waiting for the treadmill and have no idea when it'll get here. I've been trying to get in touch with them, but no luck. Not impressed!

I just bought a pair of slippers for my dad at the store, but the delivery turned into a total mess. They used Royal Mail and somehow the package ended up at the wrong address on the same street as my dad, so we never got the slippers. We tried reaching out to customer service, but they said they couldn't do anything else since they had already asked Royal Mail to investigate. We were really upset and let down by how the company handled everything. This whole situation has made me not want to buy anything else from that store in the future.