A. Emmerich

I recently bought a laptop bag online, but it turned out to be the wrong size for me. When I reached out to the company to see if I could exchange it for a smaller one, they said no exchanges were allowed. Instead, I would have to pay to ship it back for a refund. Other companies I've dealt with before have allowed exchanges or free returns, so this was disappointing. I ended up sending the bag back for a refund, but was surprised when Targus deducted the initial shipping cost from my refund. I wasn't happy with this policy at all. Overall, I found the whole process of trying to make an exchange to be too difficult and expensive, so I've decided to not buy from Targus online again. In the future, I'll stick to buying from a physical store where I can try out the product and return it if needed without any extra costs.

I ordered this really cute thing but it never arrived and now I'm kinda bummed about it. My mom had issues with this store before but I didn't listen to her. Now I kinda wish I did 'cause my thing is lost somewhere in Canada and I can't even get my store credit. It's taking forever and I just really want my cute item!