Zwilling - Reviews and experiences

I ordered this cookware set online thinking it would be a great Christmas gift. But when it arrived, the package looked like it had been run over by a reindeer or something! I tried calling customer service a bunch of times to get a refund. It took them a whopping two months to finally give me my $500 back! Can you believe that? Do they think I'm made of money or what? Dealing with their customer service was like talking to a robot that only knows how to say sorry but can't actually solve anything. They seriously need to up their game, it's just not cool.

I just got a new set of frying pans that were supposed to work on my induction stovetop. But when I unwrapped them, turns out they weren't compatible at all. So, I sent them back and waited forever to get my money back. I even reached out to a manager by email about the long wait, but got no answer. Finally, I did get my refund, but the whole thing was a huge hassle and letdown.

I just bought a kettle online, eh, but the handle ended up cracking after only a month of use. I tried contacting customer service through their website a few times, but didn't hear back. Finally got a hold of them on the phone, and they told me to send the kettle back. But now, I haven't heard anything since then. It's pretty disappointing how they're not keeping me in the loop, ya know?

I bought a new kitchen knife set recently but it turned out to be a dud. I reached out to customer service, sent them pics and explained the problem in detail, but all I got was empty promises and no fix to the issue. It feels like they're dragging their feet on purpose to avoid dealing with it. So, I had to take things into my own hands and lodge a complaint with my credit card company to get my money back.