Zwilling - Reviews and experiences

Oh my goodness, I swear I am never ordering from here again! I was so excited to order this awesome thing online, but it was a complete disaster. The customer service was totally clueless, saying things like "I don't know," and my order seemed to disappear into thin air during delivery. I ended up having to make a trip to my bank just to get everything sorted out. Can you believe it? Such a huge fail!

I ordered a Christmas gift for my mom, eh, but it didn't show up until March! I sent them an email to find out what was going on, and they just kept making excuses. I finally got my money back, but man, it was not worth all the hassle.

I ordered a knife set and when it showed up, it was in rough shape - the knives were poking through the packaging! On top of that, one of the items was missing. When I reached out to customer service, they weren't very helpful and didn't get back to me. I asked to speak to a manager, but all they gave me was a reference number. I'm pretty let down by the service and the lack of attention to detail.

I gotta say, I was so disappointed with those induction stovetop frying pans I bought back in November. I ordered 2 sets of 3 pans, but ended up getting the wrong ones that didn't even work with my cookware. I tried calling and emailing multiple times to get the right set, but in February, I got the same wrong pans again, plus a free gift. The lack of attention to detail and the poor customer service really got me frustrated and inconvenienced.