Zulily - Reviews and experiences
Oct 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (28)
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Item Mix-up
Item Mix-up
ServiceI'm so upset with the way this company has been handling things. It's so frustrating that they didn't even bother to reach out to me about my payment problem before sending it to a collections agency. Now my credit score is messed up all because of their mistake over $7.49. And it's ridiculous that they say they tried 11 times to get the payment through without ever actually talking to me. This is not how a good company should treat their customers when it comes to billing problems.
Subscription to exclusive online retailer for over a decade
Subscription to exclusive online retailer for over a decade
ServiceI've been a loyal customer of this online retailer for over 10 years, buying stuff multiple times a month. Every time I've had any issues, the customer service team has been quick to resolve them. I don't get why there are negative reviews, 'cause my experiences have always been good. The customer service here is top-notch, always going above and beyond to help with any questions or problems. The products I've bought have been good quality and priced fairly. I've been shopping online for 15 years now, and I can honestly say this company always gives me a good shopping experience. Oh, and just so you know, they're based in Seattle, not China.
About Zulily
Zulily, LLC is an American e-commerce company headquartered in Seattle, Washington. Founded in 2009 by Darrell Cavens and Mark Vadon, the company is known for its unique sales model, specializing in clothing, toys, and home products for children, women, and men. Zulily differentiates itself by offering new sales and limited-time shopping events daily, featuring a diverse range of products at discounted prices. Structured to encourage frequent visits and impulse buys, it targets consumers looking for value on unique brands and products. Though initially focused on children's apparel, Zulily has expanded its inventory to include a wide range of categories. The company was acquired by Qurate Retail Group (formerly Liberty Interactive) in 2015, which has facilitated its growth and expansion into new markets.
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Last update: November 29, 2024
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