
Zulily - Reviews and experiences
Oct 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (28)
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Misleading product descriptions
Misleading product descriptions
Returns & RefundsI was really disappointed with the stuff I got. The leather boots were cheap, the leggings got all messed up after one wash, and the "sweater" was just terrible. When I tried to get my money back, they said no unless I sent back all those little bags the stuff came in. Like, who even keeps those? It was not a good experience overall.
Clothing purchase
Clothing purchase
Returns & RefundsHey everyone, so I gotta tell you about this awful experience I had with an online store. I ordered some clothes, paid for them, and guess what? The order vanished! They shut down without giving me my stuff or giving me back my money. Totally not cool.
Store credit issue
Store credit issue
Returns & RefundsI recently had a disappointing experience with an online retailer. I had to deal with their store credit policy, and even though the customer service was okay, I was frustrated that they only offered store credit instead of putting the money back on my card. The sizes of the items I bought with store credit were wrong multiple times, so I returned 5 out of 6 items from my last order. They were all supposed to be XL, but the sizing was all over the place. Today, when I asked them to refund my card, they said no and only wanted to give me store credit again. It's been an ongoing issue, and I feel like they're keeping my money hostage. I think any business should prioritize customers, but unfortunately, this retailer isn't doing that.
Wide selection, minor inconvenience on returns
Wide selection, minor inconvenience on returns
Returns & RefundsI recently bought some stuff on this website and there was a lot of cool stuff to choose from. But, I did have some trouble with returning something which was kinda annoying. The site gets products from different companies, so some things arrived quicker than others. But, the customer service was pretty good overall. UPS messed up and delivered a few packages to the wrong address, but the Zulily team quickly gave me a refund without any trouble.
Disappointing quality products
Disappointing quality products
Returns & RefundsI'm not happy with the stuff I got from this company. What I bought wasn't like they said it would be and it was pretty crappy. Plus, when I tried to send it back, all they would give me was store credit, not my money back. That really annoyed me. Now I'm stuck with this credit trying to find something to spend it on that I actually want. And now I'm hearing they might be going bankrupt, which worries me since they owe me more than $220 in refunds.
About Zulily
Zulily, LLC is an American e-commerce company headquartered in Seattle, Washington. Founded in 2009 by Darrell Cavens and Mark Vadon, the company is known for its unique sales model, specializing in clothing, toys, and home products for children, women, and men. Zulily differentiates itself by offering new sales and limited-time shopping events daily, featuring a diverse range of products at discounted prices. Structured to encourage frequent visits and impulse buys, it targets consumers looking for value on unique brands and products. Though initially focused on children's apparel, Zulily has expanded its inventory to include a wide range of categories. The company was acquired by Qurate Retail Group (formerly Liberty Interactive) in 2015, which has facilitated its growth and expansion into new markets.
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Last update: November 29, 2024
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