vineyard vines - Reviews and experiences

I've been trying for ages to contact the return department, but all I get are useless emails repeating the same unhelpful stuff. Whenever I try calling customer service, nobody answers. And when I finally did get through, they just gave me a wrong number to call. It's so annoying and not cool at all that a company can be so careless with their customer service. And to top it all off, all I hear in the background is music playing.

I bought some clothes from this company not too long ago and, to be honest, I was pretty disappointed with the whole experience. Their website tries to come across as all official and high-class, but that's not really the case at all. To top it off, they somehow managed to "lose" the store credit for the items I returned. And to make matters worse, you can't even log in and check how much credit you have left, which is beyond frustrating and just plain unprofessional. The prices are way too high, like they're trying to rip you off. All in all, this company just isn't worth the trouble or money.

I bought a sweatshirt for a Christmas gift not too long ago. Sadly, it fell apart at the shoulder seam after just one wear and a delicate wash. Worried about the quality, I reached out to customer service right away. They quickly sent me a return label, which was nice. But it's been a whole month now since I mailed the sweatshirt back, and they say they haven't gotten it. I've sent them photos as proof, but they won't do anything until they have the actual sweatshirt in hand. So frustrating! I even contacted the Better Business Bureau to try and sort this out.

I bought a Long-Sleeve Linen Henley, and it was the worst quality and fit ever. I tried to return it and dropped it off at UPS, but then I waited for 1.5 months with no refund or update. I emailed the company three times, but two emails didn't go through, and the third one took 4 days to get a response. In the end, I had to do a chargeback on my credit card because they weren't getting back to me. It was really disappointing.

I'm really disappointed with the products and customer service at this store. The prices are way too high for the low quality stuff they sell, so shopping there is pretty disappointing overall. I gave back two items more than a month ago and still haven't gotten my money back. When I reached out to customer service, they were no help at all and didn't fix the problem. This kind of service is just not okay and makes the company look bad.

In December 2023, me and my partner went to the Avalon/Alpharetta store to return a Christmas present. They gave us a gift card for the amount and then we decided to buy 2 more things. But we lost the gift card. We still had the receipts for the gift card and what we bought with it. We tried to ask the store and even the headquarters for help in getting a new card, but they were rude and didn't help at all. It's too bad that in this age of technology, the company couldn't find a better way to help us, especially since we had the receipts to prove everything.

I headed over to the store in Nashville to bring back some things I bought online for Christmas. The folks working there, Jill & Josh, were really nice and helpful. They made me feel right at home and made the whole return process a breeze. I usually shop online and then return items in-store, but this was the first time I was actually excited to go back to a store. They were so friendly that I ended up shopping and buying more things. Other stores should definitely learn from them and make shopping a more enjoyable experience, just like they do. Thanks a lot Jill & Josh, you're awesome!