Universal Music - Reviews and experiences

the phone maze and the endless hold music made it feel like nobody knew what was happening. In the end the singles did turn up, a few days late — not ideal, but I was happy to finally have them and they sound great. I also got the delivery charge refunded, though the refund hasn't shown on my card yet, so I'm keeping an eye on that. Overall, I'd recommend being cautious and maybe calling your local shop first; they can sometimes give you more useful info than the supplier. So, not a perfect experience, but not a disaster either. If the supplier tightened up customer support and dispatching, this would be closer to top-notch. For now: mixed bag, but the music made up for a lot. I still recommend the record if you love the band — just be prepared for small hiccups.

huh, that doesn't look right. The outer box looked fine, but the EP sleeve was creased and the record had visible marks — not the kind of thing you notice after shipping, more like it was already messed up when it was packed. It felt rough to handle, like somebody had shuffled it around without care. I ordered this limited Dermot Kennedy vinyl near the end of November because I wanted something nice to listen to, and that initial disappointment stuck with me.