TradeInn - Reviews and experiences

The sizes of Vibram shoes on this website are way off! I typically wear a size 7, so that's what I bought, but I've had to send it back twice now because it doesn't fit right. The first time I sent something back, it took over 6 weeks to get my money back. It's annoying to spend a lot of money on fancy things, pay for shipping to send them back, and then not even get an apology for the trouble. It makes me wonder - is it even worth buying stuff from this website again?

I ordered something on May 16 and it never showed up! I tried to contact them but all I got was sketchy messages asking for more money. I already paid a lot for shipping and now they won't even give me a refund! I'm moving and I need my stuff, this is the worst!

I had a really frustrating experience with my order from TradeInn. I saw some bad reviews, so I decided to cancel it soon after I placed it. But even though they said they accepted the cancellation in an hour, they still took my payment, which was supposed to be on hold. Now I have to wait 3-7 days to get my money back, which is so annoying. This whole thing has made me think twice about using this online company again. I've realized how important it is to make sure that online companies have a phone number for customer support, so we can avoid stuff like this happening in the future. And the fact that TradeInn has different trading names under the same company makes me worry about how reliable they really are.

Ordered 2 pairs size 6Y sandals. Received both pairs but one pair is the wrong size. Only solution offered was to give refund for the incorrect size sandal but the extra shipping fee charged for the 2nd pair was not refunded.
But I need 2 pairs, to get the 2nd pair I will have to make a new purchase and pay full shipping fee. This will set me back close to additional $20. Given their track record getting the wrong product again is very high and then I will lose more money.
Even after numerous email exchanges, chat, phone calls they stick to their ridiculous scripted policy and refused to send the replacement even though it is their mistake. Request to speak/contact with a manager was flat out rejected. The phone calls costed me another $15.
At this point, I just have to cut my loss and never deal with this company again.

They go under different names
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