Torrid - Reviews and experiences

I bought these black jeggings from the store the other day, and let me tell you, I was not impressed at all. The whole ordering thing was a total disaster - I ended up putting in the wrong address by accident and when I tried to fix it, the customer service was absolutely useless. They couldn't change the order for me, and there was no way for me to do it myself through my account. It's really annoying that they have such a strict system, especially since they already take so long to ship things out.

So, I went to the clothing store at Devonshire Mall and let me tell you, I was so disappointed with the customer service there. They didn't even have my size in stock like they said they did, and the salesperson helping me just up and left without a word. I was literally left there feeling ignored and frustrated. I tried calling to talk to the manager, Brenda, and she was kinda dismissive and said she would use my feedback as some sort of "training tool," which really rubbed me the wrong way. All in all, this whole thing left a sour taste in my mouth, and I definitely won't be going back to that store again.