Torrid - Reviews and experiences

I just wanted to share my recent experience making a purchase online. It was pretty rough, to be honest. So the first time I decided to buy something online, I chose to have it delivered to my house. Big mistake. It ended up taking 2.5 months for my order to show up. Can you believe it? When I tried to cancel the order and called customer service, they told me it wasn't possible. Then I went to the actual store and talked to someone there. They suggested I get it delivered to the store for a faster delivery. I thought, why not give it one more shot? But even then, it took another 3-4 weeks for my stuff to get to me. And get this, I only got one email to let me know my order was ready for pick-up. And they gave me a really short time frame to grab it. Turns out, my order had already been sitting at the store for a week with no heads up. Ugh, it was just such a frustrating and disappointing experience all around.

So, I ordered these super cute skinny jeans way back in early January, and it's literally been over a month and I still haven't received my order. I've tried contacting them through their website multiple times and even messaged them on Instagram, but no luck. To make matters worse, not only did I have to pay extra for shipping, but I also had to dish out for customs fees on an item that hasn't even arrived yet. Not cool at all. Overall, I am not impressed with their service.