Torrid - Reviews and experiences

I've had such a tough time ordering from this website. For a whole month, my online orders got cancelled five times. I even tried going to the store and getting a clerk to help me place the order, but that got cancelled too. When I called customer service to ask what was up, they gave me wishy-washy explanations like the order being out of stock or blaming the bank for the cancellations. It was super frustrating how they weren't being clear or taking responsibility. It felt like they didn't even try to fix the problem. The website itself was full of glitches that made it impossible to actually buy anything. And the foreign customer service reps weren't very helpful, which was a bummer. It's obvious that every cancelled sale is a hit to the company, so it's surprising how little they seemed to care about keeping customers happy. Come on Canada, we deserve better than this.

The website is not showing the real stock levels, which is super annoying and inconvenient for us customers. Too many times I've ordered stuff that said it was in stock, only for them to tell me days later that they ran out and take it off my order. It's hard to plan what to buy when you can't trust the info on the site, and it's frustrating when things don't work out like you hoped. Plus, the sizes and quality of the stuff I've gotten have been all over the place, which just adds to the stress of shopping online.