Torrid - Reviews and experiences

So, I got this super cute cropped hoodie and leggings set online, you know? But when I put it on, it just didn't fit right. So I wanted to return it, but wow, it seriously took them forever to deal with my return. I mean, don't they realize we all have better things to do than waiting for them? And why do they make it so tricky to return stuff in-store only anyway? Plus, $6.00 for returns? No way. And let's not even get started on the rude customer service! I just wanted a quick refund, not to be treated like a criminal for returning something that didn't fit. They should really learn from Temu when it comes to treating customers right. Torrid, come on, step up your game!

I recently had a frustrating experience with my online orders from this company. I initially let one order auto cancel for a refund because I couldn't pick it up. I reached out to customer support many times, but didn't get any help. Later on, I made two more orders to be shipped to my place because of car troubles, but ran into the same problem with getting my refund. The company kept telling me my refund was processed, but I still haven't got it. The lack of communication and follow-up from the customer service team has been totally unacceptable.

I recently bought two of the same dresses from this store. When I went to return one of them, they gave me way less money back than what I actually paid for it. And get this, the dress was still brand new, never even taken out of the package! I can't believe they shortchanged me like that, it's completely ridiculous and totally not okay.

OMG, I got the cutest clothes from here, but then they canceled my order! Like, don't they know people are waiting for their clothes? It was sooo hard to get my money back, ugh.

So I recently placed an order online and it turned out to be a total disaster. I was so excited about the items I had picked out, but then a few days later, I got an email saying that my order was cancelled. I was really upset because the company didn't even bother to let me know beforehand. I had to contact customer service multiple times, through email and eventually by phone, only to find out that their system had cancelled my order automatically without giving me a heads up. And the worst part is, they said they hadn't charged my account, but I could clearly see the charge on my bank statement. They promised to refund me with Torrid cash and store credits, but I still haven't received anything yet. I've been a loyal customer for more than ten years and I've never experienced such awful service and shady practices before. This whole thing has left me feeling really disappointed, and I doubt I'll be shopping with them again.

I recently bought some stuff for my daughter at this store and I gotta say, the whole experience left me pretty disappointed. Everything was fine at the checkout, but later when I checked my bank account, turns out they double charged me for the items. So, I contacted customer service and let me tell you, they were no help at all. Gave me some vague excuses about it being a system error or a new thing they do. As a customer, I just wanted some honesty and clarity, which I didn't get from them. It's so frustrating to see companies trying to pull a fast one on customers like this.