Topps - Reviews and experiences

Oh my goodness, I was so stoked when I finally got my hands on this super rare rookie card to add to my collection. But when I saw that it had some factory issues on the back, I had to send it back to get a replacement. And when the replacement arrived, it turned out to be a SECOND YEAR card that's only worth half the value! I was so bummed out because rookie cards are supposed to increase in value, not decrease. I can't wrap my head around the fact that they would treat a loyal customer like me this way. It feels like they don't give a darn!

I got this autograph football player card from Topps and it was like totally damaged when I got it! It looked like it got burned at the printing process or something. So I took some photos and sent them to Topps. They asked me to send the card to them for more investigating. I did that and they finally got back to me and admitted it was their fault for the damage. But then they said they couldn't do anything because the card was like, one of a kind or something. My son was super upset because it was his first auto card that he pulled. Topps said they might have a replacement in Italy, but it's been like forever and still nothing! Now my son doesn't even want to collect cards anymore. Thanks a lot, Topps!

I've been dealing with an issue regarding a redemption I sent in three years ago. I've tried reaching out to the company multiple times through email and phone, but have not received any resolution. Every time I contact them, they say they will escalate my case, but then I never hear back. I've talked to different people, like Eric, Nic, and Patrick O' Sullivan, but nothing changes - no one wants to help address the problem. It's frustrating to be left hanging without any updates or progress on the redemption I've been waiting for. They haven't offered a replacement or any compensation. The lack of communication and poor customer service from this company is disappointing. I suggest others avoid them, as they don't seem to prioritize or care about their customers' issues.