Todd Snyder - Reviews and experiences

I recently had a pretty disappointing situation with my latest purchase online. The customer service was not great, especially considering how expensive their stuff is. Basically, there was a mix-up with the courier, and instead of fixing it right away by sending me a new package or refunding me, they told me I gotta wait 14 to 21 days for some kind of investigation. And get this - they call their customer service email a "concierge," which is pretty ironic in this case. Compared to another company with a similar issue, the difference in their customer service was huge. Their responses weren't very apologetic and sometimes seemed kinda snarky when I asked for a quick fix and a Google review.

I ordered a product not too long ago and had a pretty frustrating customer service situation. So, I got an email saying my order was there, but surprise, it wasn't. When I got in touch with Customer Service about it, they were kinda rude and said they had a picture showing it was close to my place, like I should've gotten it. I told them I still didn't have it and asked to talk to a manager, but they pushed back. Finally, they started this "investigation" that would take 2-3 weeks, all while I was still waiting for the stuff I already paid for. I've been a customer for a while, never had any returns, and spent a bunch of money there. I was really surprised they didn't seem to care at all. My past experiences were good, but this time I felt like my loyalty didn't mean anything. I told them I might not buy from them anymore if things weren't fixed, but they said it was their policy, no exceptions. This whole thing really made me think about doing business with them in the future.

I've been shopping online for years now, always on the hunt for good deals and unique finds. So when I spotted this polo from a certain brand, I was really into its style and quality. Even though I usually wear a Medium, I decided to grab a Large since it was on sale. But after waiting for almost three weeks and not hearing anything about my order, I decided to cancel it. I later saw that the Medium size was back in stock, so I reordered it. Dealing with customer service was a bit slow, and when they finally got back to me with an invoice for the Medium size, they ended up canceling my order because it was supposedly out of stock. It was frustrating going back and forth, especially when the website still showed the product as available. The clothes looked good, but the whole customer service experience was a major bummer.

I'm so frustrated right now. I can't believe I fell for the empty promises of the customer service team at this company. I actually talked to a real person who assured me my order would arrive before Christmas, but surprise surprise, I get an email a few days later saying it's been cancelled. It's so frustrating how they weren't honest with me. Now I have to hurry and find a new gift at the last minute. It's just really disappointing. Don't make the same mistake I did, be careful with what they say!

I went to this store recently and let me tell you, it was a total disaster. The clothes I bought were way too expensive and not even good quality. The customer service was basically non-existent, the staff was so dismissive and not helpful at all. I talked to Breanne, who didn't offer any solutions to my problem and just made me feel even more frustrated and ignored. I ended up canceling my order and asked them to never contact me again. I seriously recommend that people stay far away from this store.

I had a really frustrating time dealing with this company. They made a mistake with my order, so I had to contact customer service and basically fix things on my own. The supervisor I talked to, Megan, was not very helpful and didn't act professionally. All in all, I was left feeling pretty disappointed with the service I received and don't think I'll be ordering from them again.