The Watch

The Watch - Reviews and experiences

Average rating
6.6 /10
Based on 21 reviews
Oct 2023-Mar 2024
Star distribution
52x
45x
37x
26x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Watch purchase

Communication

I just bought a watch on this site, and let me tell you, it was a total disaster. I never got an email confirmation or any shipping updates, and now I'm starting to doubt if this company is even legit. If they don't get back to me soon, I'm gonna have to take this up with the right authorities. I'm just glad I didn't give them my credit card info.

Dropped order

Communication

My order got cancelled out of nowhere, which left me high and dry without the gift I was planning to give. The lack of communication on their part is just not cool. And when I reached out to them to express how bummed I was, they didn't even try to make things right or come up with any solutions.

Watch purchase

Communication

I ordered this watch online and waited for like ten whole days, right? And then I found out they actually cancelled my order because my shipping address didn't match the one on my VISA. Can you believe it? They didn't even bother to let me know! It's soooo annoying!

Watch order delay

Communication

My experience with this company was super frustrating, eh? I ordered a watch and had to wait over a month with no updates or communication on where my order was at. I sent a bunch of emails looking for info, but all I got back were vague responses and promises to "check on it." After going back and forth for weeks, the company suddenly told me they were canceling my order because my credit card company flagged something fishy. I was totally surprised because my credit card never told me about any weird activity. It's disappointing that the company didn't bring this up with me earlier if they knew about it. Overall, the lack of transparency and communication made the whole thing pretty disappointing, eh?

Watch order

Communication

I had a weird thing happen with this watch store. I had to send them an email to make sure my order went through because it didn't confirm right away. They wrote back to me in a personal way, so I thought everything was okay. But then, I started getting a bunch of confirmation emails for some reason. Eventually, they told me that some of my order was actually out of stock, even though it said it was in stock when I bought it. They suggested a different, more expensive item as a replacement. I ended up just canceling the whole order. They were nice, but not super organized.

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About The Watch

Founded in 1993 by David Gerczak, The Watch is a Canadian company specializing in the sales of specific brand watches and other accessories. Claiming to be an authorized retailer of over 80 watch brands, The Watch has expanded its offerings to include sunglasses, bags, wallets, knives, apparel, and backpacks. With a focus on providing customers with watches at their fingertips, The Watch aims to offer a wide range of men, women, and children's watches from popular brands like Micheal Kors, Seiko, Tommy Hilfiger, Armani, and more. They also provide quality watch straps and bracelets, as well as home accessories such as clocks and knives. The company ships locally and internationally with average delivery times of 2-3 business days and 6-10 business days respectively. Offering a 365-day return policy, multiple payment options, and efficient customer service, The Watch strives to meet the needs of their customers with their diverse product offerings.

Contact Information

1500 N Casaloma Drive, Suite 202

54913 Appleton, WI

United States

📧 info@watchco.com

☎ 1 800 584.1618

🌐 www.watchco.com

Categories The Watch

Last update: November 29, 2024

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