The Perfect Rug - Reviews and experiences

I found them through a friend who sent me a photo of her hallway — glad she did. Ordered four custom-sized rugs with binding and nervous, figured it might be a mess. The communication was quick and clear, real people replying, and the delivery arrived when they said it would, packaged. The rugs match the sample and the service made the whole thing less stressful. Already tipped my sister, so relieved.

My shopping experience was a real whirlwind. I was super excited when I found a company that makes custom rugs, but that feeling quickly changed to frustration. Ordering was easy, but staying in the loop was a total nightmare. My order got delayed and I had to keep asking for updates. The lack of info and the not-so-great customer service really bugged me. But when I finally got my custom rug, I was blown away by how well-made and nice it was.