The Perfect Rug - Overall Rating based on 21 reviews
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9'6"x12' Polermo Weathered Oak rug
The Polermo Weathered Oak rug is so nice. I love it in my living room, it really ties everything together.
Custom rug purchase
I bought a custom rug not too long ago and I was kinda let down because the color of the border in the sample didn't match the actual yarn used. Even though it took longer than expected to arrive, the rug is well made and I can tell a lot of care went into making it. But man, that pink border really clashed and I was disappointed.
Custom rugs with binding
I had such an awesome experience with this company. From placing my order to getting my rugs delivered, everything was seriously top-notch. I ordered four custom rugs with binding, and they turned out way better than I expected. The team was super quick to respond and really helped to answer all my questions. The customer service I got was top-notch and it definitely made a big impact on my experience. I'd totally recommend this company to anyone in need of a personalized rug solution.
Hallway runner rug
I got a hallway runner rug from this place and let me tell you, it's amazing! It looks absolutely gorgeous and fits just right in our house. When you walk on it, the rug feels super soft and the edging really adds to its beauty. The rubber coating on the back works great as a rug pad, keeping it in place. We had to include a seam because of the length, but it's so subtle that I can barely see it. I've been searching for a custom rug for our narrow upstairs hallway for ages and I couldn't be happier with this purchase. I definitely recommend it to anyone in search of the perfect rug!
Free rug sample
I was really impressed with the customer service I got at The Perfect Rug. They were so nice and even gave me a free sample of a rug, which really helped me choose. The sample was really good quality and let me see the color and texture up close. Sadly, the color didn't quite fit in my room, but I'm glad I didn't buy a rug that wouldn't have worked. All in all, I was happy with my visit and would definitely suggest The Perfect Rug to other people.
New rug purchase
I just got a new rug and let me tell you, it was a real pain to get! I had to call customer service so many times and even threaten to cancel my order before I finally received my rug. The shipping company made a bunch of mistakes, which just added to the frustration. The rug looks great, but getting it was such a hassle.
Perfect rug, variety, quality, pleased, samples, delivery, recommend.
Hey, me and my family found the perfect rug here and it's seriously amazing. There were tons of options to choose from, all really good quality. We were pleased with everything, from getting samples to the quick delivery of our rug. If anyone needs a custom rug, this is definitely the spot to check out.
Rug purchase
I bought a rug recently, but the delivery was a total mess. I ordered it on October 28th, got a tracking number saying it shipped on November 15th, but it ended up at the wrong address on November 30th. When I got in touch with the company, they said it was for "white glove" delivery and promised to contact me for a new delivery arrangement. They refused to give me their contact info, so I couldn't check on the delivery. It was so frustrating, especially considering what I paid for the rug.<br><br>I waited for a call or email that never came, and suddenly the rug showed up on my front porch. This was definitely not the white glove service I paid for. When I complained to the company, I got zero response. Their customer service was terrible, and it really ruined the whole rug-buying experience.
Rug purchase - Lovely but Late
So I ordered this rug online, right? It finally arrived and let me tell you, it's exactly like how it looked in the picture! Super top quality stuff. I was waiting forever though, like three times longer than they told me. And no updates whatsoever on why it was taking so long! Couldn't get a straight answer from customer service either. It took like two weeks to get to my place, felt like an eternity. Despite all that, I'm loving this rug so much. Probably gonna order from here again, it's just too good to pass up!
Large rug
I gotta say, the rug I bought was amazing quality! Like, everything from the material to the design was top of the line. But, I gotta mention the delivery experience wasn't that great. The rug was pretty big and the carrier just dropped it off at my door instead of helping me bring it inside. It was such a pain to move such a huge rug on my own, so I think it would be awesome to offer a white glove option for larger rugs in the future.
Custom rug order
My shopping experience was a real whirlwind. I was super excited when I found a company that makes custom rugs, but that feeling quickly changed to frustration. Ordering was easy, but staying in the loop was a total nightmare. My order got delayed and I had to keep asking for updates. The lack of info and the not-so-great customer service really bugged me. But when I finally got my custom rug, I was blown away by how well-made and nice it was.
Large rug
Ordering our large rug from this company was a breeze! They sent us samples to check the colours beforehand and were really helpful in answering all our questions. The communication while our rug was being delivered was fantastic, and the white glove service made it so much easier to handle our big rug. The installation was flawless and we are thrilled with the results. Looking forward to ordering more rugs from them in the future!
Customized Rugs
Yeah, I checked out some swatches first and they were super helpful in making my decisions. The extra surge threads included with the samples were a nice bonus. The rugs I got came pretty quickly and they were exactly the sizes I needed.
My rug was amazing!
Wow, I can't believe how amazing my new rug is! The quality, color, and texture are all so impressive. I love how they customize the rug just for you, it's such a cool touch. Plus, their communication with me was really great. The delivery was spot on too. I'll definitely be using them again and spreading the word to all my friends. Shoutout to John B for knowing what's up!
Large master bedroom rug
I bought a rug from this company that looks really nice in my master bedroom. It's great quality too. But I was pretty bummed out about the "white glove service" I shelled out for. The delivery folks just dropped the rug off outside my garage when I was away, which wasn't what I had in mind for the extra service I paid for. Now I gotta find someone else to help me move the rug inside, which is just a hassle.
Custom cut rug for my foyer
I bought this fancy rug for the front door, eh, but didn't really like it once I had it there, you know? So, I went and got some samples from this rug store and found this one that I totally love! It's super pretty and soft, I just wish I had gotten this one right from the start, y'know?
Custom-made rug purchase
The rug we ordered was custom-made and it fit perfectly in our room. We had the option to choose from swatches, which helped us make a good choice. The quality of the rug is top-notch and it really ties the room together. On the downside, the delivery took longer than expected with no clear reason for the delay.
Oval area rug purchase
I recently bought an oval area rug from this company and I was really happy with the whole experience. From picking out free samples to getting the rug custom cut and bound, everything went smoothly and quickly. The rug came fast and was just as they described, fitting perfectly under my dining room table. I can't say enough how happy I am with the rug's quality and the service I got from this company. It's really the perfect rug for my home.
Sample rugs
I picked up some sample rugs and they were really cool! The website was super user-friendly, and they had a ton of options to pick from. Ordering was a piece of cake, and the customer service was excellent. I'm excited to order more rugs down the line.
Green, grey, and brown rug
I got the rug I ordered right on time, but man, the colors were totally different from what I saw on the website. The picture made it look like there would be lighter blues, greens, and cream, but what actually came was in darker greens, greys, and browns. I know that sometimes colors can look different because of your screen settings, but this was a big change. It seems like the company knows about this problem because they mention it in their policies. This whole thing really disappointed me, and I don't think I'll be ordering from them again.
Review with most votes
Custom sized rugs
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