The Outnet Reviews

: 17
71% Would buy here again

Most relevant positive review

  2024-04-03
Dress
I love shopping on The Outnet, it's my go-to site for online shopping. The photos are great ... Read on
Rogahn

Most relevant negative review

  2024-04-02
Dress purchase
So I bought this dress back on May 15th for $425, but it never showed up. Super frustrating, eh? ... Read on
Tracy Reichel

Review with most votes

  2024-01-27
Shoes purchased
The regular delivery was surprisingly fast, way quicker than I thought. I ordered on a Monday and... Read on
Wisozk

Reviews (17)

  (10)

 (0)

  (7)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Expensive designer dress

    I recently bought something from The Outnet and let me tell you, it was a total nightmare. First off, the ordering process was a pain, their systems kept messing up and I had to go through a bunch of steps just to place my order. Then, when I had problems, their customer support was no help at all. It was like talking to a brick wall, zero assistance. And the pricing? Way too expensive for what you're getting. Plus, the delivery took forever, it felt like I was waiting forever for my package to show up. Overall, my experience was awful and I won't be shopping there again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order cancellation during promotion

    Unfortunately, my experience shopping on the website wasn't great. I placed an order when there was a 20% off sale, but later got a message saying my order was cancelled and my money refunded with no reasons given. I tried talking to customer service to fix the problem, and eventually they gave me a 20% off code to reorder my stuff. But the whole thing left me feeling annoyed and let down as someone who's been a loyal customer. And to top it off, the contact number they had for customer service in Hong Kong didn't even work, which made it even harder to get in touch with them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dress

    I love shopping on The Outnet, it's my go-to site for online shopping. The photos are great - they really show the details and colors of each item. The size descriptions are always right on, which is super important when shopping online. The quality of the products is always top-notch and I've never been let down with a purchase.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dress purchase

    So I bought this dress back on May 15th for $425, but it never showed up. Super frustrating, eh? I haven't heard a peep about my order or gotten my money back. I reached out to customer service, and they threw UPS under the bus for the whole mess. I gotta say, I'm pretty let down and not impressed with how this whole shopping thing went down.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dress exchange experience

    It really sucks when a company doesn't meet expectations, especially when it's about customer service. My recent experience with The Outnet's dress exchange was not great. I waited a long time for the exchange, only to find out that one of the dress straps was torn with a knot in it. It looked like someone tried to fix it, so now I have a used dress that needs more sewing. This mistake is not cool and shows that the company doesn't pay enough attention to quality control and detail.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    White jeans that need washing

    I bought these white jeans from The Outnet, and when they arrived, they looked like someone had already worn them! There was black fluff and hair all over the inside, so I had to wash them before trying them on. What a disappointment! Luckily, they ended up fitting well, or I would have been stuck with dirty jeans forever. The Outnet has a great selection, but they really need to improve their quality control before shipping items out.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fantastic experience, professional, quick

    I had such a great time shopping on this website. It was honestly the best online shopping experience I've ever had. Everything was so easy and fast, and the service was top-notch.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wrong delivery address issue

    I had a really bad experience with The Outnet because I messed up and put the wrong address for my order. I called right away to fix it, but they said they couldn't cancel the order or change the address. It's frustrating and disappointing that such a small mistake couldn't be fixed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fast delivery, quality items, amazing discounts

    I recently bought something from The Outnet and I gotta say, I was really impressed. The delivery was super fast, the stuff I got was top-notch, and I got them for a steal because of the sale. All in all, my shopping experience with The Outnet was amazing and I'll definitely be coming back in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dress purchase

    I just wanted to say how awesome The Outnet is! Their website is super easy to use, with tons of choices. My order came in a really nice package, and returning one of the dresses I bought was no problem at all. I got two dresses but only kept one - simple return process. I'll definitely be shopping there again!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shoes purchased

    The regular delivery was surprisingly fast, way quicker than I thought. I ordered on a Monday and already had the shoes by the end of the week. The customer service team was super helpful when I had trouble with a promo code, but I'm still waiting on my refund. The shoes I bought were exactly what I was looking for, they matched the description perfectly.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Massive order

    I definitely wouldn't suggest ordering from this company. I placed a big order for $3000 and all I keep getting is the same email saying my order will come tomorrow. The customer service is awful, they talk to me like I don't know what I'm doing when I ask about my order. I can't get a straight answer on if I'll even get my stuff or how to get a refund without it. Both the customer service and feedback emails have been no help at all. I would steer clear of this company - they just want your money and don't care about your problems.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Great selection, efficient delivery, well presented

    I was really impressed with the clothes they had at this online store. I found some awesome deals on fancy brands like Ulla Johnson and Jonathan Simkhai. My orders came quickly and everything was in perfect shape. I totally suggest checking out this website and I'll definitely be going back for more shopping later on.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Stunning designer dress

    This website is such a great find for people who love nice clothes but don't wanna pay full price. They've got a really good variety of brands and the prices are so good, you can't beat 'em. The customer service was really amazing, they got back to me fast and gave me some useful tips. I'm totally gonna come back and shop here again!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothing and accessories

    Hey everyone! Just wanted to give a shout out to The Outnet for being an amazing place to shop. Their service is super fast and they make returns easy peasy. I've had some bad online shopping experiences before, but this place has really impressed me. The clothes and accessories they offer are top quality, and the prices are so tempting. You'll definitely have a hard time not splurging on their fantastic deals. And their delivery is quick, reliable, and hassle-free. What more could you ask for, eh?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easy return of items

    I recently bought some stuff from The Outnet, but, ya know, it just didn't work for me. The dresses were cute and all, but they just didn't look right on me. Luckily, returning them was a breeze. The whole process was super easy and stress-free. Even though this didn't work out, I'd totally shop at The Outnet again in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fancy dress received

    The Outnet is awesome! Buying things from big brand names can be a real pain, but with The Outnet, it's a piece of cake. I just got this beautiful Marchesa Notte dress, and it came in perfect shape because it was packaged so carefully. It felt like someone really took the time to make sure my dress made it all the way from Italy in one piece. Thanks a million!


Others also viewed