The Outnet

The Outnet reviews

17 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
71%
Would buy here again
Ordering
8.4
Service
8.0
Pricing
8.2
Delivery
7.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Dress

9.0

"I love shopping on The Outnet, it's my go-to site for online shopping. The photos are great - they really show the details and colors of each ..."

Critical

Dress purchase

5.0

"So I bought this dress back on May 15th for $425, but it never showed up. Super frustrating, eh? I haven't heard a peep about my order or gott..."

Most Voted

Easy return of items

9.0

"I recently bought some stuff from The Outnet, but, ya know, it just didn't work for me. The dresses were cute and all, but they just didn'..."

Reviews (17)

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Expensive designer dress

C

3 reviews

6.0
Overall Rating
Would buy here again
No

I recently bought something from The Outnet and let me tell you, it was a total nightmare. First off, the ordering process was a pain, their systems kept messing up and I had to go through a bunch of steps just to place my order. Then, when I had problems, their customer support was no help at all. It was like talking to a brick wall, zero assistance. And the pricing? Way too expensive for what you're getting. Plus, the delivery took forever, it felt like I was waiting forever for my package to show up. Overall, my experience was awful and I won't be shopping there again.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Order cancellation during promotion

B

18 reviews

6.5
Overall Rating
Would buy here again
Yes

Unfortunately, my experience shopping on the website wasn't great. I placed an order when there was a 20% off sale, but later got a message saying my order was cancelled and my money refunded with no reasons given. I tried talking to customer service to fix the problem, and eventually they gave me a 20% off code to reorder my stuff. But the whole thing left me feeling annoyed and let down as someone who's been a loyal customer. And to top it off, the contact number they had for customer service in Hong Kong didn't even work, which made it even harder to get in touch with them.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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Dress

R

14 reviews

9.0
Overall Rating
Would buy here again
Yes

I love shopping on The Outnet, it's my go-to site for online shopping. The photos are great - they really show the details and colors of each item. The size descriptions are always right on, which is super important when shopping online. The quality of the products is always top-notch and I've never been let down with a purchase.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Dress purchase

T

1 reviews

5.0
Overall Rating
Would buy here again
No

So I bought this dress back on May 15th for $425, but it never showed up. Super frustrating, eh? I haven't heard a peep about my order or gotten my money back. I reached out to customer service, and they threw UPS under the bus for the whole mess. I gotta say, I'm pretty let down and not impressed with how this whole shopping thing went down.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Dress exchange experience

H

18 reviews

5.5
Overall Rating
Would buy here again
No

It really sucks when a company doesn't meet expectations, especially when it's about customer service. My recent experience with The Outnet's dress exchange was not great. I waited a long time for the exchange, only to find out that one of the dress straps was torn with a knot in it. It looked like someone tried to fix it, so now I have a used dress that needs more sewing. This mistake is not cool and shows that the company doesn't pay enough attention to quality control and detail.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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White jeans that need washing

K

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I bought these white jeans from The Outnet, and when they arrived, they looked like someone had already worn them! There was black fluff and hair all over the inside, so I had to wash them before trying them on. What a disappointment! Luckily, they ended up fitting well, or I would have been stuck with dirty jeans forever. The Outnet has a great selection, but they really need to improve their quality control before shipping items out.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Fantastic experience, professional, quick

B

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had such a great time shopping on this website. It was honestly the best online shopping experience I've ever had. Everything was so easy and fast, and the service was top-notch.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Wrong delivery address issue

T

2 reviews

6.0
Overall Rating
Would buy here again
No

I had a really bad experience with The Outnet because I messed up and put the wrong address for my order. I called right away to fix it, but they said they couldn't cancel the order or change the address. It's frustrating and disappointing that such a small mistake couldn't be fixed.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Fast delivery, quality items, amazing discounts

M

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently bought something from The Outnet and I gotta say, I was really impressed. The delivery was super fast, the stuff I got was top-notch, and I got them for a steal because of the sale. All in all, my shopping experience with The Outnet was amazing and I'll definitely be coming back in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Dress purchase

C

8 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to say how awesome The Outnet is! Their website is super easy to use, with tons of choices. My order came in a really nice package, and returning one of the dresses I bought was no problem at all. I got two dresses but only kept one - simple return process. I'll definitely be shopping there again!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Shoes purchased

W

18 reviews

9.0
Overall Rating
Would buy here again
Yes

The regular delivery was surprisingly fast, way quicker than I thought. I ordered on a Monday and already had the shoes by the end of the week. The customer service team was super helpful when I had trouble with a promo code, but I'm still waiting on my refund. The shoes I bought were exactly what I was looking for, they matched the description perfectly.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Massive order

N

5 reviews

6.0
Overall Rating
Would buy here again
No

I definitely wouldn't suggest ordering from this company. I placed a big order for $3000 and all I keep getting is the same email saying my order will come tomorrow. The customer service is awful, they talk to me like I don't know what I'm doing when I ask about my order. I can't get a straight answer on if I'll even get my stuff or how to get a refund without it. Both the customer service and feedback emails have been no help at all. I would steer clear of this company - they just want your money and don't care about your problems.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Great selection, efficient delivery, well presented

E

4 reviews

10.0
Overall Rating
Would buy here again
Yes

I was really impressed with the clothes they had at this online store. I found some awesome deals on fancy brands like Ulla Johnson and Jonathan Simkhai. My orders came quickly and everything was in perfect shape. I totally suggest checking out this website and I'll definitely be going back for more shopping later on.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Stunning designer dress

L

10 reviews

10.0
Overall Rating
Would buy here again
Yes

This website is such a great find for people who love nice clothes but don't wanna pay full price. They've got a really good variety of brands and the prices are so good, you can't beat 'em. The customer service was really amazing, they got back to me fast and gave me some useful tips. I'm totally gonna come back and shop here again!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Clothing and accessories

J

8 reviews

9.5
Overall Rating
Would buy here again
Yes

Hey everyone! Just wanted to give a shout out to The Outnet for being an amazing place to shop. Their service is super fast and they make returns easy peasy. I've had some bad online shopping experiences before, but this place has really impressed me. The clothes and accessories they offer are top quality, and the prices are so tempting. You'll definitely have a hard time not splurging on their fantastic deals. And their delivery is quick, reliable, and hassle-free. What more could you ask for, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Easy return of items

N

3 reviews

9.0
Overall Rating
Would buy here again
Yes

I recently bought some stuff from The Outnet, but, ya know, it just didn't work for me. The dresses were cute and all, but they just didn't look right on me. Luckily, returning them was a breeze. The whole process was super easy and stress-free. Even though this didn't work out, I'd totally shop at The Outnet again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Fancy dress received

M

1 reviews

10.0
Overall Rating
Would buy here again
Yes

The Outnet is awesome! Buying things from big brand names can be a real pain, but with The Outnet, it's a piece of cake. I just got this beautiful Marchesa Notte dress, and it came in perfect shape because it was packaged so carefully. It felt like someone really took the time to make sure my dress made it all the way from Italy in one piece. Thanks a million!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About The Outnet

The Outnet is a premier online luxury fashion retail platform specializing in offering discounted designer womenswear and accessories. Launched in April 2009 by the Net-A-Porter Group, it provides an opportunity for shoppers to purchase high-end products from past seasons at reduced prices. The company's portfolio includes over 350 designer brands and a private label, Iris & Ink, reflecting its commitment to quality and luxury. The Outnet is recognized for its carefully curated collections, exclusive collaborations, and exceptional customer service, making designer fashion accessible to a broader audience.

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🌐 theoutnet.com

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Last update: November 29, 2024

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