The North Face - Reviews and experiences

I remember sitting on my packed suitcases, ready for a long weekend ski trip with the family, and panicking when the jacket never showed up. I needed that coat — I’ve got a cranky lower back and cold makes it worse — so this wasn’t just vanity. The delivery was apparently stolen, and the company’s answer was basically “ask your bank.” Not great. The moment I actually relaxed was when my card company processed the chargeback and the money landed back in my account; relief, plain and simple. So yeah, I’m glad it worked out in the end, but their customer service could’ve handled it better.

either employees lifting stuff, or a mess in their returns team, or worse, something systemic. The product itself would've been fine (fit and quality looked good at first glance), which makes it more annoying. I'm trying to be fair, but this whole back-and-forth has been draining and I wouldn't risk ordering from them again.

they'd refund the original account first and "if it bounces" then they'd use my new details. That should've been a red flag.
I followed up again on January 26 because nothing had hit my bank. They told me to wait until the 30th. I did. On the 30th they said the refund was issued and to check with my bank. February 4 rolls around and after dozens of emails — I lost count but it felt like twenty-something — I still had neither parka nor money. The company keeps pointing to the bank; my bank points back to them. I have that case number but not much else. Compared to other outdoor brands I’ve dealt with — ones that handled warranty returns fast and without this back-and-forth — this was disappointing. Mildly frustrated is putting it lightly. I appreciated the moment they owned the mistake and offered the refund, but the follow-through fell short. It’s fixable, I think, if they just follow through. Until then, I can’t say I’d buy at that price again.