The Men's Wearhouse - Reviews and experiences

I wasn’t even planning to buy anything that week. A coworker had actually tipped me off about the Men’s Wearhouse on Carl D. Silver Parkway, said it was worth a stop. So when a security detail popped up and I needed a suit fast, I popped over to have a look. I grabbed a shirt first, then drifted into the suit section. I shopped around a bit, even checked a couple of other stores nearby, but kept thinking about the fit and the options I’d seen at Men’s Wearhouse. I ended up leaving to compare prices, then came back the next morning — the place had been closed the night before — and that’s when Kevin, the store manager, helped me.
Kevin was calm and practical. He listened to what I needed and didn’t push anything. He showed me a few choices, pointed out a couple of cheaper options too, but I chose one that was a bit nicer than I planned. The moment I tried the whole outfit on and zipped the jacket, I felt it — confident, a bit sharper, like I could actually do the job without worrying about my clothes. That was when I knew I’d made the right call. Kevin even hemmed the pants in under ten minutes, which took a huge weight off my shoulders given the tight timing. He also helped pick shoes that matched, and his quiet attention to detail made the morning less stressful.
There was a little amusement in feeling like I’d treated myself, and a short pang of “I should have done this sooner.” I liked that it wasn’t flashy service, just solid, human help when I needed it. I’ll be back, and I told my coworker he was right to recommend the place. If there’s a staff awards day, Kevin deserves a mention.

I ordered shirts for an event, paid extra to have them arrive quick, and then basically watched the whole plan fall apart in slow motion. I was weirdly calm at first — checked the order, saw nothing, assumed a hiccup — then noticed a tracking link that showed the shipping label was only created a day after the date they said the shirts would be here. Which, you know, defeats the whole point of paying for faster shipping.

service can make or break things, and she definitely made the beginning less painful.
Then things got odd. A different associate, Rich, came over and was okay at first, then made this comment to my dad about his shape and how he “couldn’t” wear the skinny fit suit. I mean… you hear a line like that and your stomach drops. My dad’s been trying hard to get in shape for the wedding, and he’s not some stranger — he’s my dad. That remark just landed wrong. It drained the excitement right out of him, which was upsetting to watch. I get that salespeople maybe try to steer customers, but telling someone they can’t wear a style? Not cool. Not professional. Not kind.
We tried to roll with it anyway — my dad put the suit on and actually loved it. So that part was a win. But then the shirt situation happened: I grabbed one off the wall, it was a bit snug, so I tried a size up. Then a staff member who hadn’t been helping us kind of barked about “not taking the cardboard out” and told us there were shirts in the back. Fair enough, but we don’t work there; how would we know to look in the back? The tone was sharp and unnecessary. My dad and I were left standing there like, okay? You could have said it nicer.
So picture this: one really helpful staffer at the start, one who made a hurtful comment, and another who lectured us like we were doing something wrong. It was a mixed bag. We left feeling a bit deflated and, to be honest, we didn’t buy anything in the end. I’ve had way better experiences at other shops — like one local tailor who called to say my fitting was ready and actually walked me through options without making me feel judged — so this was disappointing by comparison.
All that said, I am glad the young woman was there and that the suit actually looked good on my dad in the end. If they could clean up the customer service — quicker greeting, a little more tact from some associates — this place could be a lot better. Delivery/pickup expectations should also be clearer; standing around isn’t great, and it makes small missteps feel bigger. I’m grateful the day didn’t completely derail the wedding plans, but I’d be cautious about returning unless things improve.

My experience with buying stuff online from this store and dealing with their customer service was a huge letdown. I tried to order a few times, but each time my credit card got charged even though the orders didn't go through, which messed up my account. When I reached out to customer service about it, they weren't very clear or helpful, and couldn't fix the problem right away. Plus, I found out they don't ship internationally or to freight companies, so it was a big hassle trying to get my order delivered even though I have a local address. It was really annoying trying to contact their customer service, because I had to wait forever before I could talk to someone who could actually help me out.

I recently bought a custom suit from this store for the second time, and I have to say, the service I got was top-notch. The staff took the time to help me without being pushy and answered all my questions patiently. I want to give a shoutout to Riley C. for his amazing help.

I recently bought a suit and tie from this store, and I have to say, the customer service was amazing. The staff really went out of their way to help me find the right fit and style. It was disappointing to learn they don't offer a military discount, but then they tried to sell me on some warrior program. It was quite the contradiction!

My recent trip to a men's formal wear store in Beaumont, Texas was a total let down. I asked for a different size, but the employee flat out said no, without even caring. When I asked about their policy, I got no answer. What's strange is that the same employee was quick to help other customers, who were a different race. I felt like I was being discriminated against and disrespected. The manager didn't do anything about it and kept giving special treatment to other customers. It seemed like they were trying to stop me from buying a tux just because of my race. The manager even brought up payment stuff, hinting that I had to pay everything upfront, without mentioning this to anyone else. All in all, it was a terrible and unfair situation.

My recent visit to the store was a major letdown. The service at the Orland Park location was really bad. Not only was the suit too expensive, but the time it took to pick it up was way too long. Also, we had a receipt that clearly said we owed nothing, yet we were asked to pay 3 cents when we got there. The manager was rude and unprofessional when I complained about this. Trying to get a refund for a wedding that was happening that weekend was just unnecessary. All in all, I had a terrible experience with bad service and no respect for customers. I definitely won't be going back there.

I just bought two suits from that store and the customer service was really disappointing. When I walked in, I saw four salespeople hanging around, but none of them came over to help me. I felt totally ignored and it made me feel awkward and not wanted. It was obvious that customer service wasn't a priority for them, they didn't make me feel important at all. Even though the suits were nice, the whole experience was ruined by the lack of care and professionalism from the staff.

I needed a black suit for a fancy wedding we were going to on Saturday. The phone call to the store made it sound like it would be a breeze. They said they had the suit I needed in the right size and color and that they would have it ready for us when we got there. But when we did arrive, we ended up waiting for over an hour just to get some help. There were only two staff members working, and they were too busy on their phones to help us out. It was really disappointing and frustrating, so I won't be going back there to shop. I don't recommend it.

I went to this place to get a suit for my daughter's wedding. My son picked it up before the big day, but it didn't fit him at all! He ended up wearing his own black suit pants and jacket with a vest and tie from that store, which also didn't fit properly. He looked ridiculous in the pictures. We had to spend hours trying to fix it and they only gave us a partial refund. I won't be going back there again!

So I went and bought a suit for this wedding I gotta go to at The Men's Wearhouse. At first, I was happy with the suits they had and the quality looked good too. But then I found out there wasn't any rush shipping options and it was hard to get a hold of customer service. I picked rush shipping but my order has been taking forever to process and the delivery date they gave me is way off. And when I tried to get help from customer service, I had to wait forever on the chat and on the phone. Overall, I wasn't too happy with how everything went down with my order and dealing with customer service.

I recently went to Men's Wearhouse to get some casual clothes like shorts and polo shirts. I had some good experiences when I visited the store in person. But when I tried shopping online, it wasn't as good. I ordered a shirt I really wanted and threw in a T-shirt to get free shipping. The T-shirt came no problem, but the shirt I really wanted never came. Weeks later, I got an email to review the missing shirt. I found out it was actually out of stock, so my order got canceled. I was disappointed I didn't get what I wanted and frustrated with the lack of communication about the canceled order. I wasted a lot of time looking for the delivery and trying to figure out what happened. Overall, shopping online at this store wasn't great, and I'll have to think twice before buying from them again.

I went to the store to rent a suit for my son's prom. Even though I had an appointment, one of the staff members was not very nice and made me sign in and wait. It was a bit confusing, but eventually, a nice man helped fit my son for a suit. We ended up deciding to buy a suit instead of just renting. However, we had some issues with the price. They tried to make us buy a more expensive vest and charged extra for sleeve alterations, which we didn't expect. When my son picked up the suit, we saw that the jacket sleeves were not hemmed properly, so we had to pay for more alterations. The pants also needed alterations, which was frustrating because we had just bought them and got them fitted two weeks ago. Overall, the whole experience made me feel like they were taking advantage of us, and the final cost of the suit ended up being way more than we thought. I don't know much about buying suits, so I was disappointed with the service and pricing at that store.

My experience renting a tuxedo from this place was super disappointing. I had ordered a black tuxedo for my grandson's grad dance, but when it came, it was navy instead of black. When I sent it back, I didn't get the right tuxedo until the day before the dance, so there was no time to make any adjustments if needed. Plus, the shirt that came with the rental was way too big at a 4x size, even though I had ordered a 2x size. And to top it off, the zipper on the pants was messed up and hard to use. Overall, it was not a great experience and I won't be using their services again in the future.

My recent visit to this place was a real letdown. I rented a tuxedo for my daughter's wedding and it was a total mess. The fitting process was a nightmare, with multiple trips needed to fix problems like different lengths on the pant legs and sleeves, a ripped clasp on the pants, and the wrong-sized shirt. The service was super slow due to not enough staff, which caused unnecessary delays. Even the father of the groom had his order lost and had to go back three times to sort it out. The customer service was terrible, as trying to reach corporate was a dead-end - calls went unanswered and texts to customer service got no real response. The whole experience was just awful, and I wouldn't recommend this place to anyone needing a tuxedo for a special event.

Ew, so I totally bought two jackets by accident online. I called right after to fix it, but they were like "nah bro, nothing we can do". Seriously, how hard is it to change an online order in 15 minutes? Now I gotta wait for the extra jacket to come in and then go back and beg them to fix it. Ugh.

I recently bought a pair of men's dress shoes online from the suit warehouse and let me tell you, it was a total nightmare. The shoes I got looked nothing like the ones on the website - they were way too shiny, like something you'd wear to a disco, not a fancy event. When I tried to return them, the customer service team did everything possible to avoid giving me my money back. Even though the shoes weren't right for what I needed and didn't match the website, they just kept pushing a different pair instead of giving me a refund like they should have.

I even sent the shoes back in a padded envelope at my own cost, but they wouldn't listen to me. As a customer, I have rights under Canadian consumer laws and I expected better from a company that says they focus on men's fashion. This whole thing has left a bad taste in my mouth, and I won't be shopping with them again.

The Men's Wearhouse used to be a go-to spot for buying a suit with top-notch customer service and a wide range of selection about 10 years ago. But my most recent visit left much to be desired. I waited 15 minutes before anyone even noticed me, and when they didn't have my size in stock, they had to order my pants. They said it would be ready in 5-7 days, but it actually took 3 weeks. And when I came to pick it up, there was only one staff member on duty, who was on the phone with another customer for 20 minutes. It was a far cry from the great experiences I've had in the past.

I went to the Men's Wearhouse in Calgary to buy a custom-fit suit for a wedding I have coming up. The store was all tidy and they had a lot of suits to choose from, which was great. But I was kind of let down by the service I got. Even though there were a few employees around, I was left waiting for a long time with no one saying anything to me. Some other customers who got there after me got help before me, which was pretty annoying. I get that they were busy, but just a quick "hey we'll be right with you" would've been nice.