Swann - Reviews and experiences

I just bought some new cameras from this company, and I gotta say, I'm super happy with how everything went down. The customer service folks were really helpful and friendly from start to finish. Since I'm not the best with technology, they took their time explaining everything to me so I could make sure I got the right stuff. My order came in quickly and the cameras were easy to set up - now my security system is good to go. I'm really pleased with my purchase and I'd definitely tell other people to check out this company.

So, I had this really annoying situation where I was trying to reset the security system in my new place, but it just wasn't working. I ended up calling customer service for help, but the rep I got, Lucky, was a total jerk. He didn't even listen to what I had to say, just told me to go online and figure it out myself. He was condescending and even yelled at me before hanging up. I was so frustrated with how unprofessional and unsupportive he was.

KV was great in helping me choose the right cameras for my security system. He even made an order template to make it easy to place my order. I really appreciate his awesome customer service.

I'm just so happy with the service I got from the company. My DVR crapped out on me, and I needed a new one for my old CCTV system. I jumped on the chat and gave them all the deets about my setup. The rep was super helpful and knew their stuff, they helped me find the perfect replacement. Ended up getting the new DVR they suggested, got it set up, and now it's working like a charm. Couldn't be happier with how it all turned out.

I went in wanting to check out some new tech stuff, and I gotta say, I was totally impressed with the huge variety they had. The guy who assisted me was super helpful and knew his stuff. He suggested the perfect items for what I needed, and I had no problem following his directions.

I was so happy with the service I got from talking to a real person at this company. It was nice not having to deal with those annoying automated phone menus or chatbots. I could explain my problem easily and get it sorted out quickly. It's such a basic thing, but lots of companies seem to forget about it when trying to save money. Talking to a real person made me feel important as a customer, and I'll definitely be going back to them in the future.

I just got some CCTV cameras installed by this company and I'm really happy with the service. They set them up just the way I wanted. The tech was super friendly and took the time to explain how everything works, making sure I knew how to use them. I had a really good experience with this company.

I bought two cameras from that company not too long ago, and after just three months, one of them started acting up. I contacted their customer service for some assistance, but sadly, they weren't very helpful. Rather than trying to fix the problem, it felt like they just wanted to argue with me about what was going on.

I had such a terrible experience dealing with customer service while trying to reset the password for my home security system. I called them three times, sent an email, and even used their chat feature, but all they did was give me a suspicious link that didn't work at all! They suggested I use an old computer to reset my password, but really, who even has an old computer lying around these days? Now I'm stuck with a security system that I can't even access, and I have to worry about previous homeowners spying on me. I reported them to the BBB so others don't get scammed like I did.

The person helping me out with my Smart TV purchase was really good at explaining everything, which made the whole process easy and satisfying. It's hard to come by such great technical support these days, but this person knew their stuff and made sure everything went smoothly. Even though the products might be a bit more expensive, the quality and top-notch technical support definitely make it worth the money.

Before I bought the NVR system cameras, I did a bunch of research on the company's customer service and how quick they are at getting back to you, plus if you can actually talk to a real person on the phone. This company was super quick to respond, unlike others who only have email support. Having good customer service like this is super important when you need help.