Sporting Life - Reviews and experiences

I just bought a jacket from Sporting Life, and I gotta say, the service in the store was amazing. The staff were so helpful, paid attention to my needs, and were super friendly. But man, dealing with their online customer service was a total disaster. It took forever for them to respond to my messages, and I had no idea what was going on with my order. Canada Post didn't even give me a tracking number, and the jacket got delayed twice. It's a shame that the awesome service I got in-store didn't carry over to their online store.

I was so sure I was gonna score this really cool thing from the store, but when I got there, they told me it was all gone! Can you believe it? So I hopped online and it said they still had it in stock. I even tried calling another store to double-check, but they left me hanging on the phone for what felt like forever. Their customer service is seriously the pits. Maybe they should focus less on expanding their huge stores and more on taking care of their customers. I swear, I won't be shopping there again.

I just bought a tennis racquet from this store and boy, was it a disaster. The person helping me seemed new and said they would re-string it for me, but when I got it back, it was a mess. I wasn't happy at all. I tried to talk to the manager about it, but he was rude and didn't handle it well. I don't get why they would hire people like that. I won't be going back there, that's for sure.

The customer service at this store was just awful. I felt really disrespected by one of the employees, who was not only unprofessional but also showed some really negative views towards transgender people. The manager I talked to wasn't any better, adding to the bad vibes. It's not right for a store to treat customers this way. On the bright side, the second manager I spoke to was a little nicer, but the service overall was still pretty bad.

I recently ordered a pair of ski boots online and decided to pick them up at the Sherway store. Unfortunately, the boots didn't fit and I needed a different size. Turns out they didn't have the size I needed at that store, but other branches did. Instead of helping me out by transferring the boots or holding them for me, I was just told to either order online or go to a different location to pick them up. The manager even explained that it's their policy to make customers deal with their inventory issues on their own instead of giving a hand. Not gonna lie, it was pretty frustrating, and to top it off, the manager's bad attitude just made the whole thing a lot worse.