Spier & Mackay - Reviews and experiences

I recently ordered two customized shirts and I have to say, it hasn't been smooth sailing. I waited over four weeks without any updates on my order. When I finally reached out to see what was going on, it was a struggle. No one confirmed if my order was even being worked on or gave me an idea of when it would show up. Despite my best efforts to contact customer service, I didn't get anywhere. Deanna, the rep I emailed, never got back to me. And calling the customer service line just ended up with voicemails telling me to email Deanna. It's been a real disappointment dealing with all this radio silence and the delay in getting my order. Being a new customer, I was hoping for better service and more attention to detail.

I bought a suit online not too long ago and I gotta say, their customer service left a lot to be desired. It's been 8 days since I ordered it and I still haven't gotten any confirmation, tracking info, or even a simple "thanks for shopping with us" message. They took my money right away, but the lack of communication has been a real letdown.