Spafinder - Reviews and experiences

Strangest thing — I finally squeezed in a massage after months, used one of two birthday gift cards, and at the desk the card scanned as already redeemed. It was weird because I only got them a few months earlier. The massage itself was solid though — the therapist knew what they were doing and I even tipped them; felt like they earned it. After that I ordered a gift card for my boss and never received the email or code. Tried customer service a few times, left messages, filled forms — crickets. They list a handful of phone numbers too, so figuring out who to call is annoying. Not perfect, but the actual treatment worked fine.

Halfway through planning a massage, I realized the gift card was more trouble than it should be. I looked up where it’s accepted and found three places — one apparently closed, another that says you have to book a chiropractic treatment along with the massage (odd), and the third went straight to voicemail. So I’m waiting to see if that one even answers. Customer support was only a tiny chat box on the site and it sits so low on the page you can’t see what you’re typing until you hit send; awkward and clumsy, slow replies too. I’ve had gift cards from other companies that at least pick up the phone or list accurate locations, so this felt sloppy. Nice idea, but using it was frustrating and kind of a waste of time.

I bought a gift card as a surprise for a family member, but it's been a total headache. I made the purchase a few weeks back, and no matter how many times I try to check in with customer service, the gift card still hasn't shown up. I'm super bummed about the lack of communication and the fact that they can't even find my order. It's pretty obvious that this company is slacking when it comes to helping out their customers.

Wow, what a letdown! I got a gift card thinking it would be nice, but it turned out to be a big waste of money. I couldn't find anywhere to use it on the Spafinder site, and trying to reach customer service was a nightmare because they never picked up the phone. After seeing other people's reviews, it's obvious that this company is a scam.