SmallRig reviews
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Spotlight: What are our customers saying?
Quick and efficient customer service
"I gotta admit, I was a bit unsure about placing an order ‘cause I read some not-so-great reviews about slow delivery and unhelpful customer service..."
Quick-release camera rig
"I bought a quick-release camera rig from this company not too long ago, hoping to get it pretty quickly. But after waiting a few days with no updat..."
Reviews (22)
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Camera rig accessory
11 reviews
I tried to buy a camera rig accessory from this company, but I had trouble getting it shipped to my APO AE address. The customer service I got was not great, and I had to deal with a lot of back-and-forth for 48 hours trying to figure things out. The refund process was also not easy. I was really disappointed because the product looked great, but I couldn't buy it because of the shipping issue.
Detailed Ratings
Camera rig accessory
I tried to buy a camera rig accessory from this company, but I had trouble getting it shipped to my APO AE address. The customer service I got was not great, and I had to deal with a lot of back-and-forth for 48 hours trying to figure things out. The refund process was also not easy. I was really disappointed because the product looked great, but I couldn't buy it because of the shipping issue.
Gear delivery to Norway
7 reviews
I just ordered some photography equipment from SmallRig and had it sent to Norway. When I got the package, I found out I had to pay extra customs and broker fees. I contacted SmallRig's customer service, and after a bit of a wait because of the pandemic in China, they asked for proof of the fees. I sent over the documents they needed, and I was happy to get a full refund on the fees.
Detailed Ratings
Gear delivery to Norway
I just ordered some photography equipment from SmallRig and had it sent to Norway. When I got the package, I found out I had to pay extra customs and broker fees. I contacted SmallRig's customer service, and after a bit of a wait because of the pandemic in China, they asked for proof of the fees. I sent over the documents they needed, and I was happy to get a full refund on the fees.
About SmallRig
SmallRig specializes in designing and manufacturing rigs, cages, and accessories for cameras and filmmaking equipment. Established in 2009, the company focuses on research and development to provide innovative solutions that enhance the shooting experience for videographers, filmmakers, and photography enthusiasts. SmallRig's product line caters to the needs of professional and amateur creators alike, offering a wide range of high-quality, durable, and versatile gear designed to make shooting more efficient and creative. The company has gained a solid reputation in the global market for its user-centric designs and commitment to customer satisfaction.
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Last update: November 29, 2024
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