SmallRig - Reviews and experiences

I ordered some batteries three weeks ago and I still haven't received any tracking info or updates on where they're at. I've emailed and chatted with their customer service a bunch of times, but no one's telling me anything about my order. It's been really frustrating and I wouldn't suggest buying from this company.

So I bought this camera cage and side handle from the store not too long ago. But it's been like three weeks now, and I haven't heard a peep about my order. No updates, no tracking info, no responses to my messages - nothing. I was getting pretty frustrated, so I had to get Paypal involved and file a dispute to try and sort things out. Finally, the store decided to reach out to me after I made a fuss, saying they'll send the items and asking me to cancel the dispute. They even offered me some newer products as a way to make it up to me. I've had good experiences with this store in the past, but this whole situation has got me wondering if they're really as reliable and customer-friendly as I thought.