Skis - Reviews and experiences

So, my order was supposed to show up within 3 to 5 days, but here we are three weeks later and still no sign of it. They took my money right away, but didn't even give me a tracking number for my package. I tried reaching out to customer service by email, but no reply after nine days. I even gave them a call, but all I got was a message saying to try again during business hours - which is exactly when I called. It's got me thinking, does this company even exist? Looks like I have no choice but to cancel my order through my credit card. Such a pain in the neck and super disappointing.

I ordered some ski boots online from this store that was giving new customers a discount. To be honest, I was a little nervous because I'd seen some bad reviews, but my boots showed up super quick, just 4 days later, and they were exactly what I wanted. It would've been nice to get an email letting me know they'd shipped my order, but I was able to keep an eye on it using the website. I'd totally shop there again.

I gotta be honest, I was kinda unsure at first 'cause I read some not-so-great reviews, but I thought, "What the heck? Let's give it a shot." And I'm glad I did 'cause things turned out pretty sweet. Seems like the new management has really improved things 'cause my purchase went off without a hitch. Got an email with tracking details soon after I placed my order, and my skis showed up in mint condition just 5 days later. Super stoked about my buy and will for sure think about coming back here next time I need gear.

I recently ordered some ski poles from this company hoping to get them in time for my skiing trip, but it's been 19 days and they're still stuck in processing with no shipping update. I sent an email asking about my order, got no reply, so I called their customer service. Turns out, my order was actually canceled the day before because the product wasn't shippable and is now out of stock. But on my account, it still says processing. It's been so frustrating, especially since I got those poles as a birthday gift for my daughter. Now I have to rush to find a replacement from somewhere else. This has been my worst online shopping experience ever, the lack of communication and service from this company is just not acceptable. I definitely recommend looking somewhere else, even if it costs more.