Skis - Reviews and experiences

I'm pretty bummed about my recent ski gear purchase. I ordered a bunch of stuff online and only got half of it. The website said everything was available, but it looks like that's not true. I had to reach out to customer service a bunch of times to follow up on an order that was supposed to be in progress. They never reply to emails, so you gotta be ready to spend some time on the phone with them. It's frustrating how they don't communicate well.

I'm really upset with how things went down at that store. They said they had discounts and the good stuff, so I thought I was getting a sweet deal on my ski gear. But then after I ordered, I didn't hear a peep about what was going on with my stuff. I had to bug them to find out they couldn't even fulfill my order. And on top of that, they tried to blame Covid for everything even though it was obvious they couldn't keep up with their stock.

I've had the same problem twice now when I tried to buy from this store. It said the stuff was in stock, so I ordered it, but then I waited for weeks without hearing anything. When I contacted their support team, they told me the items weren't actually available and that they would cancel my orders. The fact that they don't communicate well and their inventory system isn't great is not okay. I won't be shopping here again.

I recently ordered a pair of skis from this company during their end-of-season sales. I found the perfect pair that I wanted, but unfortunately, by the time I placed my order, they were already sold out. The website should have been updated in real-time to avoid disappointment for customers like myself. However, I did receive a courteous email from Lea at the company, who informed me of the stock issue. She assured me that my credit card was not charged, and any pending charges would be cancelled. I appreciated the transparency and honesty in their communication.

I ordered a pair of ski boots and waited for over a month without any updates on my order. It was frustrating not knowing if my order had even been filled or shipped. I reached out multiple times for information but received no response unless I initiated contact. It's disappointing to be left in the dark on a $500 purchase for so long. Skis.com should prioritize fulfilling existing orders before promoting new items for sale.

Oh hey! You won't believe it, I saw a bunch of people writing all sorts of mean stuff online, so naturally, I was a bit hesitant. But, I decided to take a leap of faith and order this amazing new ski package. And you know what? It came in super quickly and on top of that, I received emails updating me on everything! I couldn't be more excited to hit the slopes with my awesome new gear!

I was just like everyone else who decided to order a pair of skis, and guess what, they only had one left in stock. I wasn't too worried at first, I thought I'd just check on my order. But no, instead of being honest and upfront, they told me there was a mistake in their system and they had to cancel my order. Why couldn't they have told me that right away? It's really frustrating. I would have preferred if they were transparent with me instead of informing me after the fact.

This company's inventory management system is the worst. I ended up buying the same item twice, and both times they told me it was out of stock only after I asked about my order. It's so irritating to be strung along like that, so I'm definitely not going to shop with them again.