Shinola - Reviews and experiences

I was so happy with my recent watch buys at the store. Even though I read some bad reviews online, I can say that the watches are really top-notch. I got my first watch back in 2013 and I've since bought 9 more. The watches are durable and look amazing, I'm really impressed. Big shoutout to Dave at the Logan Circle store in Washington DC for his awesome customer service. He knows his stuff and always goes the extra mile to help out customers. I'll definitely be back for more Shinola watches, especially the Detrola models. My whole store experience has been amazing.

Just bought a quartz watch with a soft leather strap from the Detroit store and the service was top-notch! The watch is really nice and the leather strap is super soft. I'm happy to support American businesses. Can't complain at all.

My recent buy of a watch was so great! The quality was amazing, from the watch to the packaging. The staff were super helpful and made the whole thing easy and enjoyable. I'm really impressed and will definitely check out more stuff from this brand in the future.

So, I just switched out my Shinola watch strap from leather to a fancy 5-link gold bracelet. When I made the move from the US to the UK, I ran into a problem where I needed an extra link for the bracelet. It was a bit out of the ordinary for their EU repairs team. Even though I was in the UK, I reached out to Shinola in the US and they really went out of their way to help me. They quickly sent over the link I needed at no cost, bringing my watch back to life and wearable again. The customer service was top-notch, and I'm really grateful for their commitment to making sure their customers are happy.