Shinola

Shinola - Reviews and experiences

Average rating
6.8 /10
Based on 13 reviews
Jan 2024-May 2024
Star distribution
51x
43x
33x
26x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (13)

$100 rubber watch band

Returns & Refunds

So I bought this rubber watch band for $100 and it totally broke way too soon. I contacted customer service and they said there's no warranty for watch bands. I was shocked - how can a $100 band have no guarantee?!

Birdy watch band purchase

Returns & Refunds

I bought a rose gold band for my watch recently, but when I got it, it didn't go with the watch like they said it would. Also, the prongs on the watch were bent, so the band didn't attach properly. I sent it back to get a new one, but they said it was scratched and wouldn't exchange it. How could a new item be scratched already? They were just making up excuses to avoid replacing the faulty product. And on top of that, the watch wasn't working right, but instead of fixing it, they just sent it back to me with the prongs bent a bit to make the strap fit. That kind of lazy and dishonest customer service is not okay.

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About Shinola

Shinola is an American luxury lifestyle brand based in Detroit, Michigan. Founded in 2011, it is known for its craftsmanship and commitment to American manufacturing. The company produces a variety of goods, including watches, bicycles, leather goods, and journals. Shinola places a strong emphasis on quality and is dedicated to revitalizing the manufacturing industry in Detroit by creating jobs and training skilled workers. Its name, resurrecting that of the defunct Shinola shoe polish company, reflects a commitment to redefining American luxury through modern design, quality construction, and U.S.-based manufacturing.

Contact Information

🌐 shinola.com

Last update: November 29, 2024

Website (Partner link)

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