SharkNinja - Reviews and experiences

I’d been hunting for a good upright vacuum and finally spotted a Shark Ninja with a promo code listed right on the site. I punched in STRATOS130, got the discount, clicked buy and felt smug. Two days later I get an email saying my order was cancelled — something about a “technical glitch” with the code. Sigh. They sent a token 10% code to make up for it, but told me to reorder using STRATOS130 (only now the discount is smaller) and the extra 10% won't stack. So basically I either accept less, or use the small consolation, or... nothing. Customer service was polite but vague — they couldn't guarantee STRATOS130 wouldn't be changed again. That part annoyed me the most: publish a code, honor it, don’t pull the rug. If anyone's about to use that code, take a screenshot of the price and email them immediately, or call first. I like the product line, so I might try again someday, but right now I’m wary.