SharkNinja - Reviews and experiences

phone calls, an email that bounced, being redirected to Shark International who in turn pointed me back to the UK team. It was messy and felt like being sent in circles. The turning point for me was when Amazon stepped in and offered a replacement while they sorted the warranty side — that’s literally when I relaxed. The replacement arrived within a week, works fine, and Amazon confirmed they’d deal with Shark about the mismatch in advice. So yeah, not perfect: the first response from Shark was confusing, communication lagged, and I had to chase them. But in daily life the vacuum now does what I need — pet hair, crumbs, quick corner clean-ups — and knowing Amazon handled the swap made the whole thing acceptable. If you’re buying, double-check regional warranty details and keep receipts, but if something goes wrong Amazon’s support might be the safety net you need.