Sennheiser Hearing - Reviews and experiences

Ordered a pair of Sennheiser HD 550s because my old cans gave up and I needed decent sound for work calls and during my commute. Package vanished for about three weeks; support finally called it "lost in transit" and promised an express replacement. I had no tracking info for a good while (frustrating, yes), but in the end the replacement turned up. Still, customer service was painfully slow — took way longer than it should — but relieved it's sorted.

the headphones are worth a look if you care about sound.
But then the silly bit: the set includes a BTD 700 USB‑C dongle, and we later found out there was no USB‑C to USB‑A adapter in the package. Her laptop is an older model with only USB‑A ports, so off we went thinking, easy fix, right? Not so much. Customer support’s answer was basically “read the manual” and a link to buy the BTD 700 separately for about $70. That felt odd — the adapter itself would cost a few dollars, but the company seemed content to point us to spend a lot more instead of offering a simple adapter or a one‑off part sale. Kind of a bummer after spending nearly a grand on the cans.
The surprising twist: despite the support hiccup, the soundstage and noise control on these things are better than I expected — that made the frustration less bitter, for sure. If I had one piece of advice: check your laptop ports before you order, and if you’re buying from them, ask explicitly about included adapters. I’d also tell Sennheiser (politely) to either include the little adaptor or make it possible to buy affordable extras directly — would save chances of disappointment.
All in all: fantastic headphones, clumsy support. We’re enjoying the listening, but the purchase experience could be smoother.

I first saw these at a friend’s place and he kept nagging me to try them, so I picked up a couple of TW sets and the IE300. One pair died right after warranty, the other TW I accidentally washed (my bad), and the IE300 failed while still covered. Support eventually exchanged the two in warranty but the whole process was awkward — I had to pay return postage, zero updates, and then suddenly a replacement showed up with no explanation. Delivery itself actually worked out in the end, which I’m kinda relieved about, but the customer service was messy and slow. Told my sister about them, told her to wait a bit. Happy it resolved, annoyed by the runaround.