Sennheiser Hearing - Reviews and experiences

here we go, another expensive gadget drama. I’d bought the Copper edition straight from the official site because, well, I wanted the nicer finish and figured buying direct would save me headaches later. Fast forward a few months and the rattle was consistent, like something loose inside the ear cup. Not a deal breaker for sound, but annoying, especially on my commute and during Zoom calls when background noises matter.

the headphones are worth a look if you care about sound.
But then the silly bit: the set includes a BTD 700 USB‑C dongle, and we later found out there was no USB‑C to USB‑A adapter in the package. Her laptop is an older model with only USB‑A ports, so off we went thinking, easy fix, right? Not so much. Customer support’s answer was basically “read the manual” and a link to buy the BTD 700 separately for about $70. That felt odd — the adapter itself would cost a few dollars, but the company seemed content to point us to spend a lot more instead of offering a simple adapter or a one‑off part sale. Kind of a bummer after spending nearly a grand on the cans.
The surprising twist: despite the support hiccup, the soundstage and noise control on these things are better than I expected — that made the frustration less bitter, for sure. If I had one piece of advice: check your laptop ports before you order, and if you’re buying from them, ask explicitly about included adapters. I’d also tell Sennheiser (politely) to either include the little adaptor or make it possible to buy affordable extras directly — would save chances of disappointment.
All in all: fantastic headphones, clumsy support. We’re enjoying the listening, but the purchase experience could be smoother.