Sennheiser Hearing - Reviews and experiences

It actually felt good for a moment — the moment the agent told me to send the 450BTs back under warranty. I thought, okay, problem solved, that’s the kind of support you want. I’d been enjoying them, then one side went mute and I wasn’t thrilled, but that little “we’ll repair it” line gave me real relief. I sent them in (took me a bit to get around to it), and then, well, the wait was long. When the box finally showed up again I ripped it open hoping for fixed headphones and instead got basically the same thing — one side still dead. I emailed, they said send them back again. Frustrating, sure, but I do appreciate that they accepted the warranty in the first place. If you’re dealing with this, keep your emails and insist on a temporary loaner — that would’ve saved me a lot of hassle. Overall I like the device and felt reassured at first, but honestly I wish the follow-through had matched that first helpful moment. Little annoyed, but still hopeful they’ll sort it.