Sennheiser Hearing

Sennheiser Hearing - Reviews and experiences

Average rating
6.2 /10
Based on 5 reviews
Mar 2026-Mar 2026
Star distribution
50
40
34x
21x
10

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Reviews (5)

Warranty reassurance — and then the weird saga

Returns & Refunds

It actually felt good for a moment — the moment the agent told me to send the 450BTs back under warranty. I thought, okay, problem solved, that’s the kind of support you want. I’d been enjoying them, then one side went mute and I wasn’t thrilled, but that little “we’ll repair it” line gave me real relief. I sent them in (took me a bit to get around to it), and then, well, the wait was long. When the box finally showed up again I ripped it open hoping for fixed headphones and instead got basically the same thing — one side still dead. I emailed, they said send them back again. Frustrating, sure, but I do appreciate that they accepted the warranty in the first place. If you’re dealing with this, keep your emails and insist on a temporary loaner — that would’ve saved me a lot of hassle. Overall I like the device and felt reassured at first, but honestly I wish the follow-through had matched that first helpful moment. Little annoyed, but still hopeful they’ll sort it.

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About Sennheiser Hearing

Sennheiser Hearing is a company that develops and manufactures consumer audio products, including headphones, true wireless earbuds, and soundbars. The brand serves general consumers as well as users seeking features such as noise cancellation and wireless connectivity. Sennheiser Hearing operates the consumer-facing Sennheiser brand in this category under a licence from Sennheiser electronic SE & Co. KG, and is majority owned by Sonova Holding AG, a hearing care technology group.

Contact Information

🌐 sennheiser-hearing.com

Last update: March 4, 2026

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