
SeatGeek - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (29)
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Quick and stress-free ticket purchase
Quick and stress-free ticket purchase
ServiceMy recent experience with the ticket vendor was great! I've had problems with other third-party vendors before, but this time everything went smoothly. The app was easy to use, which made it simple for me to find and buy my tickets. They kept me in the loop the whole time, which was awesome. I really liked how simple and efficient the service was. Thanks for making buying tickets a breeze!
Amazing Seats
Amazing Seats
ServiceI was so pumped when I got my hands on some great seats for a event I've been dying to go to. I was beyond thrilled at the thought of seeing my favorite artist perform live. But then, on the day of the event, I couldn't find my tickets anywhere! I freaked out and contacted customer service for help. They got back to me right away and helped me track down my tickets. I was so thankful for their fast response and help. It totally saved the day for me and let me enjoy the event without any stress. Big thanks!
My tickets
My tickets
ServiceI messed up my order a bunch of times, but the folks in customer service were super nice and helped me fix it all really quick! Thanks a lot, you guys are amazing!
Ticket purchase assistance
Ticket purchase assistance
ServiceSo, I had some trouble with my ticket purchase at first, but thankfully I got help from a guy named Ethan from Portland, Oregon. He was super helpful and really knew his stuff, turning what could have been a bad situation into a good one. He handled everything with professionalism and kindness, making sure I was happy with my purchase. I really appreciate his help and think he did a fantastic job with customer service.
Broadway tickets exchange
Broadway tickets exchange
ServiceI recently bought tickets for a Broadway show and needed to change the date. The service I got was amazing. I contacted the customer service team through the help account on the platform and they were super helpful. They quickly started a chat with me, sent me an email with our conversation, and even called the theatre to help with the ticket exchange. They even went the extra mile by calling me from the US to take care of the extra payment. All the agents I spoke with were nice, helpful, and genuinely wanted to help me out. The customer service I received was way better than what I usually get in the UK.
About SeatGeek
SeatGeek is an event ticket marketplace and aggregator that facilitates the buying and selling of tickets for live events, including sports, concerts, and theater shows. Founded in 2009 by Russell D'Souza, Jack Groetzinger, and Eric Waller, the company initially started as a search engine for tickets, helping users find the best prices for events by aggregating and listing tickets from various sources. Over time, SeatGeek expanded its operations to include direct partnerships with leagues, teams, and venues, transitioning into a primary ticketing platform in addition to its secondary market services. The company has also developed and integrated mobile-focused features, such as interactive seating charts and Deal Score technology, which assesses the value of tickets relative to their price. SeatGeek is headquartered in New York City, United States.
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Last update: November 29, 2024
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