SeatGeek - Reviews and experiences

I was really let down by my experience because I got tickets for the wrong date. When I asked for help, they basically said I had to buy new tickets if I wanted to go on the right date. The customer service was awful, it felt like they were trying to cheat me. It was a frustrating situation that left me feeling upset. But, after I contacted the main office, they finally agreed to give me a full refund. I'm glad they eventually took responsibility for their mistake, but it shouldn't have had to come to that for them to do the right thing.

Sorry, but my encounter with the ticket provider wasn't great. I bought five tickets for an Atlanta Braves game on a Saturday night, but it got rained out and they rescheduled it for the next Monday night. Because of work and school, we couldn't make it to the new game, and SeatGeek wouldn't let us swap our tickets for another Saturday night game. So we ended up losing a lot of money and missed out on seeing the baseball game we were excited to attend.

The folks at the company were super helpful when I accidentally bought too many tickets thanks to a glitch in the system. I misunderstood the message about the tickets being sold out and ended up buying tickets for 2 concerts instead of just one, so now I had 4 tickets for each show. The staff totally understood and said they'd give me a refund for the extra tickets I got by mistake. I really liked how quickly and smoothly they handled the situation.

I saw Billy Joel and Sting in concert and it was amazing! Getting tickets was really simple, and they came in my email two days before the show, just like promised. But the refund policy isn't great - you only get a credit, and it's a one-time code that expires in a year.