Scotch & Soda - Reviews and experiences

I recently bought a medium bomber jacket for almost $200 from this company. My experience was so disappointing. I asked to switch the size for a large, but they said no. They kept sending me lots of messages trying to push me into buying something else, so I gave in, but I felt like they were just trying to get more money out of me. When I contacted customer service for assistance, they were not helpful and were rude. Overall, this was the worst customer service I've ever experienced. I definitely recommend not shopping with this company, they clearly don't care about the customer's needs or satisfaction.

The customer service at this store is amazing. The staff were super friendly and helpful, and they looked really put together. I was so happy when they told me about the sale and discount on the wool scarf I bought. The scarf is really good quality, and I'm really pleased with how everything went.