Sally Beauty - Reviews and experiences

I just bought a black OPI nail polish from this store because I wanted to try a new color. But when I got home and opened the bottle, I found out it was actually just a clear polish with a black cap. I was really let down by this misleading product, so I decided to return it unused. To my surprise, the store wouldn't give me a refund, even though their website says they will replace or refund products without any exceptions. This inconsistency and lack of customer service has made me really unhappy with my shopping experience at this store. I definitely won't be going back.

I bought some hair extensions not too long ago from one of their stores and spent a good chunk of change on 4 packs of 18" human hair. I had originally planned to use them for an upcoming trip, but things changed and I didn't need them anymore. I called the store last week to check if I could bring them back, and they said it was all good. But today when I tried to return them, they told me it was a final sale. I was so frustrated and disappointed with how they handled things. The person I talked to even suggested that I was lying about being able to return them, which I thought was really unprofessional. So now, I'm not going to support this business anymore and I'm going to make sure people know about my bad experience.