Sally Beauty - Reviews and experiences

I recently bought some stuff at this store and boy, was I let down by the service I got. I forked out quite a bit of cash on hair dye and accessories, which is a big deal for me. But when my order didn't show up on time, the customer service team was no help at all and didn't do anything to fix the problem. On top of that, the delivery company, DPD, was useless too. They even sent me a random photo that didn't match my address. This whole situation has been a mess, and I'm ready to take legal action to get my money back.

I've been going to this beauty supply store for a while now, but with everything going on with COVID-19, I decided to give their online ordering a shot. Let me tell you, it was a total letdown. The ordering process online was fine, no issues there, but when my order arrived it only had one item in it. It took forever for the other item to show up, and when it did, the dye was all messed up - looked like it had been run over or something during shipping. And to top it off, they charged me for something I never even bought, and the receipt had someone else's name on it from Massachusetts! I've tried reaching out to customer service in every way possible - calling, emailing, chatting - with no luck at all. All in all, my online shopping experience with this beauty supply store has been a total waste of time and money. I wouldn't recommend it to anyone.

My first time ordering online was great! Everything went smoothly - fast delivery and I really loved what I received. However, my second order was a big disappointment. I had ordered it as a Christmas gift but it was cancelled without any explanation right before Christmas. I'm pretty certain they gave my items to someone who ordered after me. I reached out to them through email, but I haven't heard back from them at all.

I just bought some Olaplex stuff from this store because they were having a sweet discount. But man, I gotta say I'm pretty let down by the whole thing. Even though I ordered way ahead of time, my stuff got held up at customs and now I'm just waiting around with no idea when I'll get it. I've tried to get in touch with the company a bunch of times to get some info, but I haven't heard a peep back. This whole lack of communication and messing around with my delivery has left me feeling pretty annoyed and not too happy about my purchase.

I recently bought something and man, was I impressed by how fast it got here. They really took care to wrap it up real good so it wouldn't get damaged. And get this - the price was amazing, couldn't find a better deal anywhere else. So happy with my purchase!

I just bought two boxes of Wellakoleston online from this store. I saw some bad reviews, but I took a chance anyways. They shipped my order the same day and I got it the next day. I was a bit nervous at first because I've never bought from them before, but everything turned out great. The whole process was easy and I'm really happy with what I got.