Sail - Reviews and experiences

This is crazy, the shoe department never picks up the phone, can't even check if they have what I need. Service has been awful since Covid, won't be coming back!

I ordered some running shoes from this company based in Quebec. I waited for three days, but when I reached out to customer service, they were so unprofessional and refused to take any responsibility. The supervisor was nowhere to be seen, only "Caroline" who ended up canceling my order after it had already been sent. The only good thing was that I got my refund, but honestly, the customer service was so bad. Save yourself the hassle and don't bother spending your time and money here.

I recently went to the store to find a baitcaster. When I got there, one of the older employees gave me not-so-great customer service. He didn't seem interested in helping me find what I needed and had a bit of an attitude when I asked for help. I was told that the item I wanted wasn't in stock, even though I saw it online. This kind of experience has happened before, and it's frustrating to see some employees not putting in the effort. If the store wasn't so close by, I would have gone somewhere else to shop.

Just wanted to let you know that this store is awesome! The stuff they sell is really good quality and the prices are reasonable. I had a question about camping gear and the customer service team was really helpful. I'm definitely impressed and will be shopping here again in the future.

Hey there, just wanted to give a shoutout to the store staff for their amazing service today. The sales associate who helped me find waterproof and wide shoes was super helpful and knew his stuff. He really took the time to get what I needed and suggested a perfect pair for me. I really liked how he explained all the cool features of each brand and shoe he showed me. Kudos to him for his expertise!