Rue Lala - Reviews and experiences

Eh, so I gotta tell ya, I was so let down by my most recent purchase from this online shop. Took ages for the order to show up, and when it finally did, they sent me the wrong item! The customer service was no help at all, and all they offered was a tiny refund that felt like a slap in the face. I'm totally miffed about the whole thing and won't be shopping there again. Better to shell out a bit more dough at a reliable shop where you know you'll get the right stuff and good service, eh.

I ordered a shirt from that website but it never arrived, and they won't refund me. Now I'm broke because of that company!

So, I bought some fancy boots online from Rue Lala and let me tell you, the whole thing was a total bust. They sent me the wrong size boots and all they wanted to do was give me a lousy $10 credit and have me print out a "free" return label. Like, come on! Now I have to haul this massive box of size 10 boots to the closest drop-off spot. Not cool. Needless to say, I won't be giving them my business again.

I recently bought a gift for my wife online using AfterPay, but had to return it. Unfortunately, I didn't get the full refund amount back. AfterPay said it was Rue La La's fault, but the customer service rep I talked to was not helpful at all and didn't want to take any blame. So now I'm missing a big chunk of my money from the refund. Dealing with Rue La La and AfterPay was a total nightmare. It's not right for a business to act like this.

I recently bought a pair of jeans from Rue Lala, but sadly, I got a defective item. The jeans had dark dye stripes on them that made them impossible to wear. I reached out to customer service right away and asked them not to charge me for the return shipping since the item was not as it should have been. I even sent them photos as proof of the defect. But despite my explanations, the company still insisted that I pay for the return shipping on the faulty item. So, in the end, I had to pay for shipping both ways - $9.99 to get the item and an extra $11.99 to send it back. This whole ordeal has really let me down as a customer.