Rossignol - Reviews and experiences

My time at this store getting help from customer service was honestly amazing. I had some ski boots that were way past their warranty, and I wasn't sure if I should bother bringing them in for repairs. But the staff were so helpful and really tried their best to find a solution for me. They were super patient and took the time to go through all the options with me. In the end, they were able to fix my boots for a really fair price. I was so impressed by how much they cared about making sure I was happy as a customer. I can't praise this store enough for their top-notch customer service.

I just bought some snowboard boots from this store, and let me tell you, I'm really not impressed with how things went down. The customer service was pretty disappointing, with the staff coming off as arrogant and not very helpful. They told me I'd get my order within a week, but it took a whopping 23 days to actually show up. And the whole time, all they kept saying was that they'd let me know when they had more info, leaving me in the dark and getting more and more frustrated. In the end, I just felt like I'd both wasted my money and my time on this purchase.

I just bought a pair of ski boots at the store in Franciacorta Village and I have to say, the salesperson was amazing. She was super professional and really helpful, even though it was almost closing time. The service was top-notch.

The folks at this place were really great, eh! They made me feel like a valued customer right from the get-go. Nadège, the manager, was super friendly and knew her stuff, so my shopping trip was a breeze. Thanks a lot!

I recently had a problem with my X-ium Skate Premium boots from Rossignol, which are only two years old. I managed to lose a screw that holds the metal loop in the carbon strap tight. I tried contacting the national importer for help, but they didn't have any extra screws. I was pretty disappointed because these boots weren't cheap, and I expected better customer support when it comes to replacement parts. It's frustrating to not be able to use my expensive gear just because of a missing screw. I would really appreciate it if Rossignol could help me out by either providing a solution or at least guiding me on where to find the right screw for my boots.

As someone who has been a loyal customer of this brand, I was really let down by my recent purchase of ski gear. Everything started off smoothly, with a discount code promised for my next buy. But when I tried to use the code, it didn't work. This kind of false advertising just didn't sit right with me, especially since I had higher expectations from this brand.

When I contacted customer service for help, I was faced with unhelpful and rude replies. It became pretty obvious that they didn't care about fixing the problem or sticking to their promotions. This lack of honesty and customer service is just not okay.

I recommend that people think twice before buying from this brand. The risk of being misled and let down is too high. I'm now thinking twice about supporting them and will look for ski gear elsewhere in the future.

I got the X-Ium Classic skis and they're great - they really find that sweet spot between performance and comfort, which is hard to come by with competition skis. However, I'm not too happy with the customer service. On December 7th, the first day of the season, the front plate on my Delta Comp ski that I bought from a store broke while I was training. After going back and forth on who's responsible, I still don't know what's going to happen to the skis I bought less than a year ago and are still under warranty. It's too bad because the products are top-notch, but the company's service is just not cutting it.