Roots reviews
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Spotlight: What are our customers saying?
Online clothing order
"I just bought some stuff from this online clothing store, and I gotta say, they have a ton of cool stuff to choose from. The website was super easy..."
Pants and two keychains
"If you value your time, please never buy from this company online. Situation: We wanted to order two keychains and a pair of pants online. After pl..."
Matching family sweaters
"I wanted to get my family some cute matching sweaters for Christmas from Roots. I ordered them ahead of time to make sure they'd arrive on tim..."
Reviews (21)
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Matching family sweaters
29 reviews
I wanted to get my family some cute matching sweaters for Christmas from Roots. I ordered them ahead of time to make sure they'd arrive on time, but then one of the sweaters got canceled without any notice! So, I reached out to customer service and all they told me was to keep checking for it to come back in stock. I checked so many times and Christmas passed with no sight of the sweater. Finally, three months later, the sweater disappeared from their website! I asked about it and found out they discontinued that color. I thought, no big deal, let's just exchange it for a different color, right? Wrong! They said I was outside the return window so no exchange. After going back and forth quite a bit, they offered me a coupon but still no exchange. The customer service here is the worst I've ever experienced and I won't be shopping here again!
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Matching family sweaters
I wanted to get my family some cute matching sweaters for Christmas from Roots. I ordered them ahead of time to make sure they'd arrive on time, but then one of the sweaters got canceled without any notice! So, I reached out to customer service and all they told me was to keep checking for it to come back in stock. I checked so many times and Christmas passed with no sight of the sweater. Finally, three months later, the sweater disappeared from their website! I asked about it and found out they discontinued that color. I thought, no big deal, let's just exchange it for a different color, right? Wrong! They said I was outside the return window so no exchange. After going back and forth quite a bit, they offered me a coupon but still no exchange. The customer service here is the worst I've ever experienced and I won't be shopping here again!
About Roots
Roots Canada Ltd., commonly known as Roots, is a Canadian outdoor lifestyle brand known for its quality leather goods, apparel, and accessories. Founded in 1973 by Michael Budman and Don Green, the company quickly became synonymous with comfortable, durable fashion inspired by the Canadian wilderness. Roots is also celebrated for its role in promoting Canadian culture and has been a part of various significant national and international events, including outfitting athletes for the Olympics. The brand embodies a distinctive style that combines casual wear with a rugged elegance, making it a staple in Canadian wardrobe and culture. Over the years, Roots has expanded its presence both nationally and internationally, maintaining its commitment to high-quality materials and craftsmanship while also embracing sustainable practices in its manufacturing processes.
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Last update: November 13, 2025
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