Roots - Reviews and experiences

I had a bad experience with a salesperson at a store recently. They were not happy that I had ordered multiple curbside pickups. They even said that if I kept doing it, I wouldn't be allowed to pick up there anymore. It really sucked feeling unwelcome. It's too bad they didn't care about keeping me as a customer. I'll be looking at other places to shop from now on, ones that care more about their customers.

Oh my goodness, I just bought some new clothes online and the customer service was terrible! I called to ask about my order and the lady was really rude. She just kept interrupting me and blamed me for not knowing about Black Friday delays. Ugh, I had no idea there was a delay! It felt like I was being scolded by a grumpy cab driver. I am never shopping here again and I can't wait to return my stuff as soon as it finally arrives. Such a disappointing company, definitely avoid shopping here.

As a loyal customer, I was really let down by the service I got when dealing with the customer service team recently. Even though I’ve been a customer for a while, they were unprofessional and incompetent. When I called for help, all they said was, "We are experiencing longer than normal wait times," which was so frustrating. I was left on hold for over an hour and a half before I just couldn’t wait any longer. It seemed like the employees working from home weren’t doing their jobs properly. This whole thing has made me feel really disappointed and like they don’t value me as a customer.