Roots

Roots - Reviews and experiences

Average rating
5.6 /10
Based on 21 reviews
Oct 2023-Nov 2025
Star distribution
50
42x
36x
212x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Online clothing order

Delivery

I just bought some stuff from this online clothing store, and I gotta say, they have a ton of cool stuff to choose from. The website was super easy to use and I found exactly what I was looking for. But, man, the shipping took forever! The warehouse is pretty close to me, so I was surprised it took so long to get to me. Even with that delay, the quality of the clothes is amazing and I'm happy with my purchase.

Lost shoes, poor service

Delivery

I ordered some shoes and they ended up getting lost somewhere on the way. I got in touch with customer service and it felt like I was talking to a bunch of clueless folks. I just want my money back, but now they're telling me I have to send the shoes back first. Can you believe that? 🥴

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Roots

Roots Canada Ltd., commonly known as Roots, is a Canadian outdoor lifestyle brand known for its quality leather goods, apparel, and accessories. Founded in 1973 by Michael Budman and Don Green, the company quickly became synonymous with comfortable, durable fashion inspired by the Canadian wilderness. Roots is also celebrated for its role in promoting Canadian culture and has been a part of various significant national and international events, including outfitting athletes for the Olympics. The brand embodies a distinctive style that combines casual wear with a rugged elegance, making it a staple in Canadian wardrobe and culture. Over the years, Roots has expanded its presence both nationally and internationally, maintaining its commitment to high-quality materials and craftsmanship while also embracing sustainable practices in its manufacturing processes.

Contact Information

1400 Castlefield Ave

M6B 4C4 Toronto

Canada

📧 customer_service@roots.com

☎ 4167813574

🌐 roots.com

Last update: November 13, 2025

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

Menu