Positive Grid - Reviews and experiences

Hey there, so I bought this amp not too long ago and it already crapped out on me after just over a year. I decided to get a new one from a nearby music store but ran into a problem with the ASIO driver when trying to connect it to my laptop for recording. The company's support team hasn't been much help - they acknowledged the problem but haven't done anything to fix it.

So I bought the Positive Grid Spark Mini Amp straight from the company not long ago. When I first got it, I was super happy with all the cool features it had. But after using it for about a month, the amp started acting up and kept cutting out, which was super annoying because I couldn't really use it properly. Turns out, I needed to do a software update, but I didn't have the right software for it. They didn't tell me about this when I bought it, so it was really frustrating. Even when I reached out to customer service for help, they weren't very helpful and didn't really acknowledge the problem.

As someone who just bought this software, I gotta say, I'm pretty disappointed with how things have gone. The software keeps crashing and losing my work, which is super frustrating. When I tried to get help from customer service, they were no help at all - it was pretty much like they were doing something shady. Not getting any real solutions or even basic help left me feeling really fed up and let down. Honestly, I wouldn't suggest this software to anyone who's looking for something good and customer service they can count on. Maybe Neural is the way to go instead.

I've had a ton of problems with the software and equipment I got from this company. The software keeps failing, causing me to lose work and crashing during important gigs. The customer service hasn't been helpful at all, giving me complicated instructions that don't actually solve anything. The staff have been rude and won't let me speak to someone higher up. All in all, my experience with this company has been terrible and has really hurt me both financially and in my career.

After reading lots of great reviews online, I thought I'd give the home studio guitarist setup a try. Had a bit of trouble getting it all set up at first because I was using Windows Audio drivers. But once I figured that out, I was really impressed with all the sound options it had. And the preset configurations I could download made my experience with the product even better.