Pixie Mood - Reviews and experiences

Needed a low-profile bag for commuting because my shoulder's been acting up. Strap broke after a month. They sent a replacement fast and without fuss. Bag looks good, not flawless though.

Saw this tote on a friend's post and ordered. I messed up my shipping info but customer service fixed it quickly and politely. The bag feels sturdy with soft straps. It's my go-to now, though I wish it had an inside pocket.

looks sharp, pockets are smart, and I liked how it carried my laptop. Fast forward six months and I'm still waiting on a replacement strap. Customer service was polite but painfully slow; they said it got lost in transit and would "check the warehouse." I still use the bag every day and it does the job, but the strap quality and the delivery/service were disappointing.

So I ordered this bag back in December, eh, and when it arrived, I was so excited. It was so stylish, practical, eh, exactly what I needed. But then, oh no, one of the straps broke less than a month later, eh. I contacted customer service, and it's been a total nightmare, eh. It's been 6 months now, and still no replacement strap, eh. The excuses they keep giving me, like it got lost in transit and it's not their fault, are just ridiculous, eh. If it's not their fault, then why am I still waiting for a replacement, eh? And seriously, if it's the carrier's issue, just switch to a different one and get me my strap already, eh. And don't even get me started on the warehouse - how is it possible that they can't find a replacement strap in 6 months, eh? It's starting to feel like they're making these things to order, which is just not acceptable, eh. The whole situation has seriously made me question the quality of their products and the reliability of their customer service, eh.

I bought a purse not long ago and it totally fell apart at the bottom. I got in touch with customer service to explain, but I was surprised when they said they couldn't help me get a new one. I didn't have a receipt, so I figured a straight swap for a new bag would be fair, but they wouldn't budge. Their lack of help and service left me really bummed out and annoyed. It's too bad that they care more about money than making their customers happy.

The sad emojis they used were just the icing on the cake for their rude and passive-aggressive customer service. I never once thought about changing my mind - I still wanted my original order. This whole situation made me feel disrespected and ignored as a customer. I definitely wouldn't want to do business with this brand again.

So at first, I ordered the wrong colour purse and had to contact customer service to fix it and then place the right order. Despite my mix-up, the service I got was amazing! The customer service peeps were super fast and nice, and they even offered me a discount on my first order. The purses came in perfect condition, with eco-friendly packaging, and they are just gorgeous. Plus, the shipping was crazy quick! I'm really happy with how everything turned out.

I gotta say, I was pretty impressed with the customer service at this company, eh. I wanted to know more about the materials they use in their products and how they treat their workers, ya know. And let me tell ya, I was really happy with the detailed response I got. It means a lot to me to support companies that use recycled materials and treat their employees right. The info I got from the customer service team made me feel good about buying from them. I really appreciate their openness and dedication to doing the right thing. This company has definitely earned my trust and continued business.